Sales Development Representative (SDR) / Dialer (Remote)

impact; Salisbury (NC); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Group medical/vision/dental/life

Paid vacation/holidays

401k, plus company matching

Hybrid work environment

Training & Certifications

Job summary

IMPACT is seeking a results-driven Sales Development Representative to identify and qualify new business opportunities in the market. The role involves cold outreach, presenting our services, and building relationships to drive revenue growth and profitability.

Candidates should have proven SDR or related experience, strong communication skills, and familiarity with CRM systems. The position offers a hybrid work environment with opportunities for training and career growth.

Qualifications

• Proven experience as SDR, Sales Account Executive, or similar role.
• Hands-on experience with cold calling, cold emailing and social outreach.
• Track record of achieving sales quotas.
• Experience working with a CRM.
• Understanding of sales performance metrics.
• Excellent communication and negotiation skills.
• Ability to deliver engaging presentations.

Responsibilities

• Qualify leads from marketing campaigns as sales opportunities.
• Contact prospects via cold calls and emails.
• Present the company to potential prospects.
• Identify prospect needs and suggest products/services.
• Build long-term relationships with prospects.
• Proactively seek new business opportunities in the market.
• Set up meetings between prospects and Sales Executives.
• Report sales results to the Sales Manager.

Skills

Prospecting skills

Art of listening

Product knowledge

Time management

Communication skills

Job description

IMPACT is a hungry, small business looking to grow. We are here to make a big difference and help businesses on Delmarva get worry‑free technology so they can grow and win. So, that is why we need someone, maybe you, to help us reach that goal. We think we are an awesome place to work and what we are doing is helping to change the world… really! If that sounds interesting, why not consider making a move to one of the hottest industries with year over year growth with one of the top companies? IMPACT Technology Group has been recognized as one of the top 500 MSPs (managed services providers) in North America.

We’re looking for a results‑driven sales development representative to actively seek new business opportunities, engage and build relationships with potential customers. You will provide complete and appropriate solutions for every potential customer to boost top‑line revenue growth, customer acquisition levels, and profitability.

ALL CANDIDATES MUST:

A US citizen.

Responsibilities

• Qualify leads from marketing campaigns as sales opportunities
• Contact potential prospects through cold calls and emails
• Present our company to potential prospects
• Identify prospect’s needs and suggest appropriate products/services
• Build long‑term trusting relationships with prospects
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) customers and Sales Executives
• Report to the Sales Manager on sales results

Requirements

• Proven work experience as a Sales Development Representative, Sales Account Executive or similar role
• Hands‑on experience with multiple sales prospecting techniques like cold calling, cold emailing and social outreach.
• Track record of achieving sales quotas
• Experience working with a CRM
• Fair understanding of sales performance metrics
• Excellent communication and negotiation skills
• Ability to deliver engaging presentations

Skills and qualities of an SDR

SDRs have to be quick on their feet, excel in having online conversations, master in tools, be great content finders, have a positive outlook that isn’t put down by a bad interaction. Here are some of the skills that every SDR in your team should possess.

• Prospecting skills: SDRs should be familiar and a master in the language of sales - What are the buying signals to watch out for? What words to use that makes customers buy? When is the right time to ask the right questions?
• Art of listening: SDRs should actively listen to each conversation with the prospect, interrupting when they need clarification and ask probing questions that allow them to explore the buyer’s mind.
• Product knowledge: Sales representative should have adequate knowledge about the features, benefits, and weakness of your product before creating effective pitches and connecting customer’s needs to your solution.
• Time management: Ability to optimize time improves sales productivity and creates an environment for high performance. This soft skill coupled with a CRM Software and other technologies deliver significant ROI for any business.
• Communication skills: Good at building rapport and starting a conversation over phone and email. Effective communication also helps prevent objections by providing clarity into how your solution can solve business problem.

Benefits of Working at IMPACT

So why is IMPACT a great place to work and what’s in it for you?

• IMPACT Is a veteran owned and operated company that operates at a high‑tempo and demands excellence to help accomplish our mission for our clients.
• We are a fast‑moving company, always looking to grow and get better.
• We hold each other accountable so we use systems and tools to track results and enhance our performance. We do this with numbers, and we are process driven.
• We have fun and we take care of our team. We live and die as a team. Whether happy‑hour events, in office games, monthly outings, or quarterly retreats… when the company wins, we celebrate as a team.

Compensation

• Base Salary or Hourly Pay Plus Commissions
• Bonus Pay for Quarterly Metrics

Full‑Time Team Member Benefits

• Group medical/vision/dental/life insurance
• Paid vacation, holidays
• 401k, plus company matching
• Hybrid work environment
• Training & Certifications

Hours

• Our office is open from 8AM-5PM, Monday - Friday
• Work hours for this position may vary within our office hours if part‑time.