Sales Development Representative (SDR)

CCS - Customer Contact Services; Minnetonka (MN); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401k matching

Paid time off

Paid company observed Holidays

Hybrid work model

Job summary

CCS - Customer Contact Services is expanding its outbound sales engine and seeks an SDR to build a new playbook. You will identify prospects, initiate conversations, and book qualified meetings for the sales team.

You’ll own a defined vertical and territory, work from a curated prospect list, and engage via phone, email, and LinkedIn to drive pipeline.

Qualifications

• Experience selling is a plus, not required.
• You will be doing cold outreach via phone, email, and LinkedIn.
• You should be able to manage large prospect lists and track progress.

Responsibilities

• Prospect and build targeted lead lists using Apollo
• Run multi-touch outreach sequences: calls, emails, LinkedIn
• Qualify prospects against ICP and book meetings for the sales team
• Hit a measurable goal: booked meetings that actually happen
• Log activity and keep clean pipeline data
• Feed learnings back into the playbook: message landings and objections
• Work directly with the CEO and sales team, no layers of mgmt

Skills

Drive

Phone confidence

Coachability

Curiosity

Organization

Grit

Tools

Apollo

HubSpot

Salesforce

Job description

Customer Contact Services has been answering the phone for businesses since 1972. We run a 24/7/365 contact center serving healthcare organizations, home services companies, legal practices, and property managers across the country. Six-time Inc. 5000 honoree, 20 million+ calls handled, 5,000+ clients served. We're growing, and we're building our outbound sales engine in-house.

The Role

You'll be one of the first dedicated SDRs at CCS, which means you're not inheriting a playbook — you're helping build one. Your job is simple to describe and hard to do well: find the right prospects, start conversations, and book qualified meetings for our sales team.

You’ll own a defined vertical and territory (for example, physician groups in the Minneapolis area, or restoration and roofing companies in Texas and Alabama), work a curated prospect list, and run outreach across phone, email, and LinkedIn.

What You’ll Do

• Prospect and build targeted lead lists using Apollo
• Run multi-touch outreach sequences: cold calls, emails, and LinkedIn
• Qualify prospects against our ideal customer profile and book meetings for the sales team
• Hit a clear, measurable goal: booked meetings that actually happen
• Log activity and keep clean pipeline data
• Feed what you learn back into the playbook: which messages land, which objections come up, which lists convert
• Work directly with the CEO and sales team, not through layers of management

What Success Looks Like

• You book qualified meetings, defined as a meeting that is both booked and attended by the prospect
• Your meetings convert because you qualified honestly, not just to hit a number
• By 90 days, you know your vertical cold: who buys, why they buy, and what they object to

Who We’re Looking For

Experience selling is a plus, not a requirement. We care more about the raw material:

• Drive. You want to sell. You see cold outreach as a challenge, not a chore. Rejection doesn't dent you, it fuels you.
• Phone comfort. You’d rather pick up the phone than hide behind email. Bonus if you've done any phone-heavy work: sales, recruiting, fundraising, customer service, collections, restaurant or retail work with real customer pressure.
• Coachability. You take feedback, apply it fast, and ask for more.
• Curiosity. You want to understand the businesses you're calling, not just read a script at them.
• Organization. You can manage a list of hundreds of prospects without letting things slip.
• Grit. Outbound is a numbers game with a long feedback loop. You keep swinging.

Nice to have, not required:

• 1+ year in an SDR, BDR, inside sales, or phone-based role
• Familiarity with Apollo, HubSpot, Salesforce, or similar tools
• Exposure to healthcare, home services, or B2B services

Why This Role

• Ground-floor seat in a new outbound program at a 50-year-old company with real customer proof: referenceable clients in every vertical you’ll be calling into
• Direct access to leadership; your ideas shape the playbook
• Clear, transparent comp: base salary plus tiered per-meeting bonuses
• A defined path: SDRs who perform here are the natural pipeline into full-cycle sales roles

Compensation & Benefits

• $20.00 per hour during your first 90 days (training and ramp period)
• $50,000 to $58,000 annual base salary upon successful completion of defined ramp performance goals
• Tiered per-meeting bonuses from day one, uncapped: your rate per meeting increases as monthly volume climbs
• Full-time, 40 hours per week, onsite at our Minnetonka, MN office during the ramp period, with a hybrid option available after 90 days based on performance.
• Medical insurance
• Dentaland Vision insurance
• 401k matching
• Paid time off
• Life insurance
• Paid company observed Holidays
• Advancement opportunities