Sales Development Representative / Inbound SDR (Bilingual English / Spanish Speaker) - New York City

Aircall; New York (NY); On-site; USD 65,000; Full time

Job summary

Join a dynamic and growing company as an Inbound Sales Development Representative, where your voice is valued. In this fast-paced role, you will engage with potential customers, qualify leads, and support our sales team in expanding Aircall's customer base. This position offers significant earning potential, including uncapped commissions, and is an excellent gateway for career advancement within the organization. Be part of a diverse and inclusive culture that prioritizes work-life balance and personal growth while contributing to a mission-driven team focused on authentic communication.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Company Matching

Unlimited PTO

Wellness Reimbursements

Commuter Reimbursements

Childcare Reimbursements

Generous Parental Leave Policy

Equity Options

Qualifications

• Skilled communicator with excellent verbal and written skills.
• Business proficient in Spanish to manage Latam leads.

Responsibilities

• Qualify inbound leads over phone and chat as the first contact.
• Assist Account Executives in booking demos and meetings.

Skills

Verbal Communication

Written Communication

Spanish Language Proficiency

Customer Service

Organizational Skills

Time Management

Adaptability

Team Spirit

Tools

Salesforce

Intercom

Job description

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the role:

As an Inbound Sales Development Representative, you'll be an integral part of our North America Sales team that works closely with our Account Executives to expand Aircall's customer base by qualifying potential customers. It is a fast-paced role that fits passionate and ambitious sales people. The SDR role is a gateway to developing a career at Aircall. Top performers can expect further opportunities in Sales within the organization.

Commitment to the mission is essential — our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to grow within the Revenue organization for the foreseeable future.

Key Responsibilities:

• Serve as the first point of contact in the sales cycle to filter and qualify top-of-funnel, inbound leads over the phone and chat.
• React quickly to sales leads via email, phone, and chat communication at a high volume.
• Represent Aircall with professionalism and dignity at all times, and communicate product information to a wide variety of buyer personas.
• Highlight Aircall product features and business advantages to raise curiosity and interest.
• Assist North America Account Executives to boost the sales cycle: booking demos and meetings, and documenting activities in Salesforce.
• Continuously learn and uplevel skills and stay aware of industry trends.

Qualifications:

• Skilled communicator: you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills.
• You are a business proficient Spanish language speaker to manage occasional Latam leads.
• Working knowledge of CRM systems and a willingness to learn even more: Our tech stack is Intercom and Salesforce.
• Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale up!
• A team spirit mindset with the desire to continuously grow and learn.
• Ability to thrive in a fast-paced startup environment: you remain flexible, nimble, and agile as well as calm and even keeled.
• Attention to detail, organizational skills, and superior time management skills: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines.
• Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge!
• An enthusiastic and positive attitude!

$64,350 - $64,350 a year

The salary offered is not including bonuses/commission plans of 10,000/year OTE and other benefits.

Why join us?

Key moment to join Aircall in terms of growth and opportunities.

️ Our people matter, work-life balance is important at Aircall.

Fast-learning environment, entrepreneurial and strong team spirit.

45+ Nationalities: cosmopolite & multi-cultural mindset.

Competitive salary package & equity.

Medical, dental, and vision insurance is 100% covered.

401k plan with company matching!

️Unlimited PTO — take the time you need to come to work feeling great!

️Wellness, commuter, and childcare reimbursements.

Generous parental leave policy.

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.