Sales Development Representative, Enterprise - Italian speaking

Shopify Inc.; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Shopify Inc. is seeking an experienced Sales Development Representative for our Enterprise team, with Italian language support. This role is remote across EMEA and concentrates on a focused set of complex accounts, turning signals into coordinated account plays.

You’ll research business needs, map buying groups, and craft personalised outreach across email, phone, LinkedIn, events, gifting, and partner motions. Collaborate with AEs and Marketing to build robust pipeline.

Qualifications

• Proficiency in English is required; Italian and either Spanish or French are required.
• A relationship builder who is motivated by creating and advancing real opportunities.
• Strong business curiosity and ability to quickly understand a prospect’s situation.
• Excellent written communication and confident phone engagement.
• Strong fluency with AI tooling.
• Sound judgment on account prioritisation, personalisation, and stakeholder strategy.
• Ruthless time management and ability to operate through ambiguity.
• Collaborative approach with AEs and cross-functional partners.
• Comfort using data and performance signals to improve your approach.
• Strong CRM discipline and ownership of your work.
• Shopify product knowledge or ability to build it quickly across our platform (Shop Pay, POS, and B2B).

Responsibilities

• Build account-level hypotheses using business, technology, engagement, and relationship signals.
• Map and validate multiple stakeholders across ecommerce, digital, payments, finance, retail operations, IT, and executive leadership.
• Create thoughtful, highly personalised multichannel outreach.
• Activate plays and campaigns across priority prospects, engaged accounts, and relevant opportunities.
• Run early qualification to understand fit, priorities, stakeholders, timing, and decision process.
• Deliver clear handoffs that prepare the AE to advance the opportunity.
• Coordinate with account teams to prevent duplication or fatigue.
• Test new outreach approaches and share market feedback.
• Maintain accurate CRM data and measure pipeline progression.

Skills

English

Italian

Spanish or French

AI tooling

CRM discipline

Proactive outreach

Data-driven

Team collaboration

prospect understanding

Job description

Sales Development Representative, Enterprise - Italian speaking

• Remote - EMEA

About the role

We’re building a more strategic SDR motion across Shopify’s EMEA Enterprise segment.

This role is not about creating more generic activity. You’ll work a focused set of complex accounts and turn real signals into coordinated account plays. That means researching the business, developing a clear “why now,” mapping the buying group, and creating personalised outreach across email, phone, LinkedIn, events, gifting, and partner motions.

You’ll work closely with Account Executives & Marketing to create qualified pipeline while protecting the prospect experience and avoiding overlapping outreach.

Key responsibilities

• Build account-level hypotheses using business, technology, engagement, and relationship signals.
• Map and validate multiple stakeholders across ecommerce, digital, payments, finance, retail operations, IT, and executive leadership.
• Create thoughtful, highly personalised multichannel outreach.
• Activate plays & campaigns across priority prospects, engaged accounts, and relevant closed-lost opportunities.
• Run early qualification to understand fit, priorities, stakeholders, timing, and the decision process.
• Deliver clear, actionable handoffs that prepare the AE to advance the opportunity.
• Coordinate closely with account teams before outreach to prevent duplication or account fatigue.
• Test new approaches- including events, gifting, partner content, and account-specific assets- and share what the market is telling us.
• Maintain accurate CRM data and measure success through qualified pipeline, opportunity progression, reactivation, and conversion quality.

What makes this role different

Enterprise accounts require more depth, patience, and judgment than a traditional volume-based SDR motion. You’ll work fewer accounts more intentionally, navigate larger buying groups, and collaborate closely with the broader account team.

Qualifications

• Proficiency in English is required for all roles; additionally, a native or bilingual level of proficiency in Italian and either Spanish or French is required.
• A relationship builder who is motivated by creating and advancing real opportunities.
• Strong business curiosity and the ability to quickly understand a prospect’s situation.
• Excellent written communication and confidence engaging prospects by phone.
• Strong fluency with AI tooling.
• Sound judgment around account prioritisation, personalisation, and stakeholder strategy.
• Ruthless time management and the ability to operate through ambiguity.
• A collaborative approach to working with AEs and cross-functional partners.
• Comfort using data and performance signals to improve your approach.
• Strong CRM discipline and ownership of your work.
• Shopify product knowledge or the ability to build it quickly across our platform, Shop Pay, POS, and B2B capabilities.

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.