Senior Partner Solution Architect

Shopify Inc.; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Shopify Inc. is seeking a PSE in the United States to elevate the technical capabilities of our partner network.

You will work hands-on with agency and technology partners, providing platform depth, training, and architectural guidance to drive complex implementations. You will translate business needs into technical solutions, run scalable enablement programs, and collaborate with product teams to shape the roadmap.

Qualifications

• Experience in ecommerce, digital agencies, solutions engineering, implementation consulting, or a similar technical pre/post-sales role.
• Experience in the enterprise space with governance, stakeholder management, and change management.
• Deep Shopify platform and ecosystem knowledge with integrations.
• Strong API knowledge (REST and GraphQL) for enterprise integrations.
• Experience communicating with executive audiences and coordinating cross-functional stakeholders.
• Solid understanding of cloud-based technologies and SaaS fundamentals.
• Strong written and verbal communication, able to explain complex concepts clearly.
• Reflexive use of AI as a productivity tool and learning mindset.

Responsibilities

• Act as a technical Shopify expert for partners implementing the platform or integrating Shopify into an existing commerce technology stack.
• Deliver tailored technical training, onboarding, and consultations to selected partners.
• Run scalable programs (office hours, webinars, lunch and learns) that elevate technical knowledge across the broader partner network.
• Synthesize partner feedback and surface recurring technical pain points to Shopify's product and R&D teams.
• Develop and maintain enablement resources: technical guides, best practices, and implementation playbooks.
• Speak at and attend events to represent Shopify to current and prospective partners.
• Mentor and coach other partner-facing teams at Shopify on technical aspects of the platform.
• Align with product and R&D on Shopify's roadmap and share partner feedback on released features.

Skills

Agency experience

Solutions engineering

Executive stakeholders

API knowledge

SaaS fundamentals

Tools

REST APIs

GraphQL

GitHub

Job description

Moving at our pace brings a lot of change, complexity, and ambiguity — and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

About the role

The PSE team's mission is to raise the technical ceiling of what Shopify's partner network is capable of building — by working hands-on with agency partners as dedicated technical strategists, bridging the field and Shopify's product teams, and scaling expertise across the ecosystem through education and community.

As a PSE, you work directly with our highest-potential agency and technology partners, giving them the technical depth, platform knowledge, and architectural thinking to deliver complex, high-stakes implementations at the highest level. This isn't a support role. You think in systems, work cross-functionally, and translate technical complexity into clear, actionable direction. You'll get to do things like:

Act as a technical Shopify expert for partners implementing the platform or integrating Shopify into an existing commerce technology stack

Deliver tailored technical training, onboarding, and consultations to selected partners

Run scalable programs (office hours, webinars, lunch and learns) that elevate technical knowledge across the broader partner network

Synthesize partner feedback and surface recurring technical pain points to Shopify's product and R&D teams — you’re the voice of the partner ecosystem internally

Develop and maintain enablement resources: technical guides, best practices, and implementation playbooks

Speak at and attend events to represent Shopify to current and prospective partners

Mentor and coach other partner-facing teams at Shopify on technical aspects of the platform

Align with product and R&D on Shopify's roadmap and share partner feedback on released features

Qualifications

Experience in ecommerce, digital agencies, solutions engineering, implementation consulting, or a similar technical pre/post-sales role

Experience in the enterprise space where governance, stakeholder management, and change management matter as much as the technical build

Deep and wide expertise of the Shopify platform and its application ecosystem and integrations

Strong API knowledge (REST and GraphQL) for enterprise integrations

Experience working with highly technical and executive-level audiences and managing cross-functional stakeholders

Ability to gather, infer, and interpret complex business requirements and translate them into technical solutions

Solid understanding of cloud-based technologies and SaaS fundamentals

Strong communication skills — you can explain complex technical concepts clearly to both technical and non-technical audiences

Reflexive AI usage — you already use AI daily as a thought partner, researcher, and productivity multiplier, and you're always learning to use it better

Comfortable with ambiguity and able to prioritize competing demands without losing quality

A great video presence with confidence operating at an executive level

Up to 25% travel annually may be required for this role.

On top of the core qualifications, these would make you an even stronger fit:

Experience building or scaling a partner enablement program

Hands-on experience with Shopify app design or theme development

Familiarity with headless or composable commerce architectures

Background in B2B, ERP integrations, or omnichannel commerce

Familiarity with version control systems (e.g., GitHub)

Prior experience in a partnerships or commercial org at a SaaS company

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.