Sales Development Manager

Level AI; San Francisco (CA); On-site; USD 230,000 - 285,000; Full time

Job summary

A leading company in customer experience technology is seeking an experienced SDR Manager to build and lead their Sales Development team. The role involves driving pipeline generation and developing SDR talent while collaborating with Sales and Marketing to fuel growth. The ideal candidate will have a strong background in B2B SaaS and proven leadership skills.

Benefits

Competitive salary and equity packages

Comprehensive medical, dental, and vision benefits

Flexible PTO

Fast-moving, collaborative, and high-growth environment

Qualifications

• 3+ years managing SDR or Business Development teams in B2B SaaS.
• Proven track record of exceeding pipeline and meeting setting goals.

Responsibilities

• Hire, onboard, and coach a high-performing team of SDRs.
• Design and optimize outbound and inbound lead generation strategies.
• Track and analyze SDR team performance.

Skills

Coaching

Leadership

Communication

Data Orientation

Tools

Salesforce

Outreach

Gong

ZoomInfo

Job description

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Location: Mountain View, CA onsite – USA Department: GTM Reports to: VP of Marketing

About Level AI : Level AI is transforming how modern customer service teams operate. Our AI-native platform powers deep insights from customer interactions, helping enterprises deliver world-class customer experiences. We are backed by top investors including Battery Ventures, and have raised over $67 million in funding to date. Level AI is growing rapidly and on a mission to build the most adaptive and forward-thinking customer experience solutions.

Role Overview : We’re looking for an experienced SDR Manager to build, scale, and lead our Sales Development team. You will be responsible for driving pipeline generation, developing SDR talent, and partnering closely with Sales and Marketing to fuel Level AI’s growth.

Responsibilities :

• Hire, onboard, and coach a high-performing team of SDRs
• Set clear KPIs for activity, meetings booked, and pipeline creation; ensure targets are consistently met
• Design and optimize outbound and inbound lead generation strategies
• Partner with Marketing on lead quality, campaign strategy, and messaging alignment
• Deliver regular coaching: call reviews, email reviews, live coaching sessions
• Track and analyze SDR team performance; report on key metrics to Sales Leadership
• Build career development plans for SDRs with a focus on internal promotions
• Own and continuously improve SDR processes, playbooks, and sales engagement tooling
• Champion a culture of accountability, learning, and high performance
  
  
  
  

Requirements :

• 3+ years managing SDR or Business Development teams, ideally in a B2B SaaS environment
• Proven track record of exceeding pipeline and meeting setting goals
• Strong coaching, mentorship, and leadership skills
• Deep understanding of outbound prospecting best practices (phone, email, LinkedIn, social selling)
• CRM and sales engagement tool expertise (e.g., Salesforce, Outreach, Gong, ZoomInfo)
• Strong data orientation — comfortable using metrics to drive decisions
• Excellent communicator, highly organized, and detail-oriented
• Thrive in a fast-paced, early-stage environment
  
  
  
  

Preferred :

• Experience in Enterprise SaaS or AI-focused companies
• Background in building SDR-to-AE career paths
• Familiarity with Account-Based Marketing (ABM) strategies
  
  
  
  

Why You'll Love Level AI :

• Competitive salary and equity packages
• Comprehensive medical, dental, and vision benefits
• Flexible PTO
• Fast-moving, collaborative, and high-growth environment
• Opportunity to shape the future of customer experience technology
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Apparel and Fashion, Financial Services, and Business Consulting and Services

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