Sales Development Manager

CTERA; City of Syracuse (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading software development company based in Syracuse, NY is hiring a Sales Development Representative (SDR) Team Lead. This role is key for driving the sales engine by leading and developing a team of SDRs. Candidates should have over 2 years of experience in sales development and proven leadership skills. Responsibilities include managing outreach efforts, ensuring lead qualification, and collaborating with cross-functional teams. This full-time position offers an entry-level seniority opportunity in a dynamic environment.

Qualifications

• 2+ years of experience in sales development, inside sales, or a related field.
• Experience managing or leading an SDR or inside-sales team.
• Strong technical skills in networking, IT/storage/security, or cloud solutions is a plus.

Responsibilities

• Manage and mentor a team of SDRs, providing coaching and feedback.
• Oversee outbound prospecting and multi-channel engagement efforts.
• Collaborate with Account Executives and Marketing for outreach success.

Skills

Sales development

Team management

Leadership

Communication

Organizational skills

Data-driven mindset

Job description

CTERA Inc. is seeking a highly motivated Sales Development Representative (SDR) Team Lead to join our dynamic team, based in Syracuse, NY.

The SDR Team Lead plays a pivotal role in driving the front end of the sales engine by empowering, supervising, and developing a team of SDRs to identify, engage, and qualify prospective customers. This leadership position is ideal for professionals who thrive in fast-paced, growth-oriented environments and are passionate about cultivating a high-performing team that creates new business opportunities.

Requirements:

• 2+ years of experience in sales development, inside sales, or a related field; understanding of outbound prospecting methods and best practices
• Availability in the Syracuse office 3 days per week
• Prior experience managing or leading an SDR or inside-sales team
• Outstanding leadership, coaching, and motivational abilities with a focus on supporting SDRs to exceed outreach and qualification targets
• Proven ability to communicate persuasively, establish rapport quickly, and deliver constructive feedback in a team setting
• Strong organizational and multitasking skills, with a detail-oriented approach to managing team operations and individual development
• Data-driven mindset, leveraging CRM systems, analytics, and outbound tools, and sales metrics for performance optimization and targeted improvement
• Strong technical skills - Knowledge of the networking, IT/ storage/Security industry, as well as cloud-based solutions, is a plus

Responsibilities:

• Manage, mentor, and motivate a team of SDRs, providing ongoing coaching, skills development, and performance feedback to help achieve individual and team goals
• Oversee the team's research, outbound prospecting, and multi-channel engagement efforts to ensure best practices and outreach targets are consistently met
• Establish and monitor lead qualification standards, ensuring SDRs effectively develop inbound and outbound leads into sales-ready opportunities
• Collaborate with Account Executives and Marketing to align messaging, optimize handoff processes, and drive cross-functional success across lead pipeline management
• Track, analyze, and report team activities, pipeline details, and KPIs in the CRM; leverage insights to refine outreach strategies and support accurate sales forecasting
• Foster an environment of continuous improvement through experimentation, feedback, and sharing of industry trends and prospecting innovations

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Software Development