SALES DESK MANAGER

Unknown Company; Carson City (NV); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) plan

Employee vehicle purchase program

Job summary

Unknown Company in Carson City, NV is seeking a Sales Desk Manager to lead the showroom floor, optimize deal structure for profitability, and ensure compliance with manufacturer guidelines. You will coach the sales team, coordinate with finance, and uphold an exceptional customer buying experience from negotiation to delivery.

This role requires 3–5 years in automotive sales with leadership experience, strong negotiation and communication skills, and proficiency with dealership CRM/DMS systems.

Qualifications

• 3–5 years in automotive sales with leadership experience.
• Ability to structure and close profitable deals.
• Strong knowledge of financing, leasing and F&I procedures.

Responsibilities

• Desk and structure car deals to maximize gross profit and compliance.
• Review and approve sales transactions before finance submission.
• Lead daily meetings, coaching, and performance reviews.
• Oversee customer interactions from negotiation to delivery.
• Track performance metrics and support target achievement.

Skills

Leadership

Negotiation

Communication

CRM proficiency

Tools

DealerTrack

Job description

Position Overview

The Sales Desk Manager plays a critical leadership role within the dealership, overseeing the daily operations of the sales floor and ensuring that all deals are structured profitably, efficiently, and in compliance with dealership policies and manufacturer guidelines. This individual supports and guides the sales team in closing deals, maintains strong relationships with lenders, and ensures an exceptional customer buying experience from negotiation to delivery.

Key Responsibilities

Sales Operations & Deal Management

• Desk and structure car deals to maximize gross profit while maintaining customer satisfaction and compliance standards.
• Review and approve all sales transactions prior to final submission to the finance department.
• Monitor daily sales performance, track closing ratios, and support sales consultants in achieving monthly targets.
• Ensure all required documents are accurately completed and submitted in a timely manner.
• Collaborate with F&I (Finance & Insurance) and inventory management to ensure smooth workflow and deal handoff.

Leadership & Team Development

• Coach, mentor, and motivate sales consultants to meet and exceed individual and team goals.
• Lead daily sales meetings, training sessions, and performance reviews.
• Foster a positive, customer-focused, and high-performance sales culture.
• Support recruitment, onboarding, and ongoing professional development of sales staff.

Customer Experience

• Oversee customer interactions to ensure a professional and seamless buying process.
• Resolve escalated customer issues quickly and effectively.
• Maintain dealership standards of excellence in service, transparency, and ethical conduct.

Financial & Administrative

• Manage sales reports, performance metrics, and profitability tracking for the sales department.
• Work closely with the accounting office to ensure deal accuracy and timely funding.
• Stay current with manufacturer incentives, programs, and inventory to guide deal structuring and pricing strategies.

Qualifications

• Minimum 3–5 years of experience in automotive sales, including at least 1–2 years in a leadership or desk management role.
• Proven ability to structure and close profitable deals in both new and used car departments.
• Strong knowledge of automotive financing, leasing, and F&I procedures.
• Proficiency in dealership CRM and DMS systems (e.g., DealerTrack)
• Excellent communication, negotiation, and leadership skills.
• Valid driver’s license and clean driving record required.

Preferred Attributes

• Experience with high-volume or multi-brand dealerships.
• Strong analytical mindset and attention to operational detail.
• Commitment to customer satisfaction and ethical business practices.
• Ability to thrive in a fast-paced, result-driven environment.

Compensation & Benefits

• Competitive salary plus performance-based commissions or bonuses.
• Health, dental, vision insurance and 401(k) plan.
• Ongoing manufacturer and dealership training opportunities.
• Employee vehicle purchase program.