SALES DESK MANAGER

Michaelhohlgm; Carson City (NV); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan

Performance-based commissions or bonuses

Ongoing training opportunities

Job summary

A leading automotive dealership in Carson City, NV, is looking for a Sales Desk Manager to oversee daily operations and structure profitable car deals. This role supports and guides the sales team, ensuring exceptional customer experiences from negotiation to delivery. The ideal candidate will have 3-5 years in automotive sales and proven leadership skills. This position offers a competitive salary and opportunities for ongoing training.

Qualifications

• Minimum 3–5 years of experience in automotive sales, including leadership or desk management.
• Proven ability to structure and close profitable deals.
• Strong knowledge of automotive financing and F&I procedures.

Responsibilities

• Desk and structure car deals to maximize profit while ensuring customer satisfaction.
• Review and approve all sales transactions before final submission.
• Lead daily sales meetings and performance reviews.

Skills

Communication skills

Negotiation skills

Leadership skills

Analytical mindset

Tools

DealerTrack

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SALES DESK MANAGER

Full Time Management Carson City, NV, US

7 days ago Requisition ID: 1042

Salary Range: $75,000.00 To $85,000.00 Annually

Position Overview

The Sales Desk Manager plays a critical leadership role within the dealership, overseeing the daily operations of the sales floor and ensuring that all deals are structured profitably, efficiently, and in compliance with dealership policies and manufacturer guidelines. This individual supports and guides the sales team in closing deals, maintains strong relationships with lenders, and ensures an exceptional customer buying experience from negotiation to delivery.

Key Responsibilities

• Desk and structure car deals to maximize gross profit while maintaining customer satisfaction and compliance standards.
• Review and approve all sales transactions prior to final submission to the finance department.
• Monitor daily sales performance, track closing ratios, and support sales consultants in achieving monthly targets.
• Ensure all required documents are accurately completed and submitted in a timely manner.
• Collaborate with F&I (Finance & Insurance) and inventory management to ensure smooth workflow and deal handoff.

Leadership & Team Development

• Coach, mentor, and motivate sales consultants to meet and exceed individual and team goals.
• Lead daily sales meetings, training sessions, and performance reviews.
• Foster a positive, customer-focused, and high-performance sales culture.
• Support recruitment, onboarding, and ongoing professional development of sales staff.

Customer Experience

• Oversee customer interactions to ensure a professional and seamless buying process.
• Resolve escalated customer issues quickly and effectively.
• Maintain dealership standards of excellence in service, transparency, and ethical conduct.
• Manage sales reports, performance metrics, and profitability tracking for the sales department.
• Work closely with the accounting office to ensure deal accuracy and timely funding.
• Stay current with manufacturer incentives, programs, and inventory to guide deal structuring and pricing strategies.

Qualifications

• Minimum 3–5 years of experience in automotive sales, including at least 1–2 years in a leadership or desk management role.
• Proven ability to structure and close profitable deals in both new and used car departments.
• Strong knowledge of automotive financing, leasing, and F&I procedures.
• Proficiency in dealership CRM and DMS systems (e.g., DealerTrack)
• Excellent communication, negotiation, and leadership skills.
• Valid driver’s license and clean driving record required.

Preferred Attributes

• Experience with high-volume or multi-brand dealerships.
• Strong analytical mindset and attention to operational detail.
• Commitment to customer satisfaction and ethical business practices.
• Ability to thrive in a fast-paced, result-driven environment.
• Competitive salary plus performance-based commissions or bonuses.
• Health, dental, vision insurance and 401(k) plan.
• Ongoing manufacturer and dealership training opportunities.