Sales Design Consultant

Natuzzi Americas, Inc.; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

Natuzzi Americas, Inc. is seeking an experienced Sales Consultant to join our luxury home furnishings team in New York.

The role focuses on converting store visits into sales, presenting Natuzzi Italia products with strong design storytelling, and delivering an exceptional customer shopping experience. You will develop product knowledge, leverage brand heritage, and expand opportunities through cross-selling while maintaining brand image and visual standards.

Qualifications

• Minimum 3–5 years of retail sales experience in furnishings, luxury or fashion.
• Experience with a POS system; proficient with MS Office and web navigation.
• Outstanding negotiating and communication skills.
• Ability to conduct the Selling Ceremony and maximize conversion rates.
• Business‑oriented mindset and client focus.

Responsibilities

• Achieve Store’s sales goals defined by the Store Manager by maximizing the conversion rate.
• Generate quotations and convert them into confirmed orders.
• Build relationships with prospects and establish customer connections to Natuzzi Italia Brand.
• Enhance customer experience by communicating brand values, heritage and product features.
• Identify new business opportunities to increase store turnover.
• Explain product features and benefits using company tools.
• Assist customers politely and professionally as their point of reference.
• Cross-sell by recommending additional items based on customer needs.
• Close the sale, complete quotations and follow up.
• Enter customer orders per company policy and procedures.
• Develop Natuzzi Italia product knowledge and storytelling abilities.
• Collect visitor data to support CRM/retargeting and analytics.
• Handle after-sales matters and resolve issues.
• Identify needs, manage objections and solve problems.
• Visit competitors to benchmark and improve.

Skills

Retail Sales

Luxury Brand

Negotiation

Customer Service

POS System

MS Office

Web Navigation

Communication

Education

Interior Design/Architecture Education

Job description

Our experienced Sales Consultant is a trained retail professional, with a design background, who is passionate about luxury home furnishings and a strong customer oriented attitude. The Sales Consultant’s objective is to generate sales, using all possible leverages, while transmitting his/her passion for design, luxury, harmony, and product knowledge. The aim is to guarantee an excellent and impeccable winning customer shopping experience. The Sales Consultant’s performance is measured by the store sales growth and other KPIs.

The Sales Consultant’s objective is to generate sales, using all possible leverages, while transmitting his/her passion for design, luxury, harmony, and product knowledge, in order to guarantee an excellent and impeccable winning customer shopping experience, measured by the store sales growth and other KPIs.

Responsibilities

• Main Responsibilities:
• Achieve Store’s sales goals defined by the Store Manager through maximizing the conversion rate.
• Generate quotations, managing their conversion in confirmed orders.
• Establish a relationship with prospects.
• Customer Experience:
• Expand the customer's connection to the Natuzzi Italia Brand, communicating Brand Values, heritage, product features and benefits.
• Suggest new business opportunities in order to increase the store turnover.
• Use company tools in order to introduce and explain products’ features and benefits.
• Help customers in a polite and professional way, becoming their point of reference.
• Cross Selling:
• Suggest additional items based on assessing customer needs.
• Close the sale, filling in the quotation and manage its following up.
• Enter customer orders according to company policy and procedures.
• Product knowledge:
• Develop and maintain Natuzzi Italia’s product knowledge.
• Strong ability in Story Telling and Product Telling.
• Collecting Visitor’s data (prospects and customers) as defined in the Selling Ceremony in order to increase Customer analytics and support CRM/retargeting strategies.
• Manage customers’ eventual after sales matters.
• Identify customer needs, manage objections, problem solving.
• Visit and analyze Competitors.
• Guarantee the store brand image following visual merchandising standards.

Qualifications

• Preferably Interior Design/Architecture Education;

Required Skills

• Previous retail experience (min 3-5 years) as Sales Consultant in Furnishings, Luxury or Fashion Retail Brand;
• Experience with a POS system and proficient with MS Office software and web navigation.
• Outstanding negotiating and communication skills;
• Ability to conduct the Selling Ceremony while keeping a strong focus on increasing the conversion rate, with the objective to transform visitors into buying clients.
• Business Oriented;

Preferred Skills

• Preferably Interior Design/Architecture Education;
• Previous retail experience (min 3-5 years) as Sales Consultant in Furnishings, Luxury or Fashion Retail Brand;