Sales Department Manager - Kitchen Planning

IKEA USA; Stoughton (MA); On-site; USD 74,000 - 110,000; Full time

Job summary

An established industry player is seeking a passionate retail leader to enhance the shopping experience and drive sales. This role involves optimizing customer satisfaction through effective management and collaboration with diverse teams. The ideal candidate will have extensive experience in retail management, active sales, and a commitment to fostering an inclusive work environment. Join a team dedicated to making a positive impact and enjoy a comprehensive benefits package, including paid time off and tuition discounts. If you're ready to contribute to a better everyday life for many, this opportunity is perfect for you.

Benefits

Paid Time Off

Tuition Discounts

Retirement Plans

Co-worker Discounts

Pet Insurance

Telehealth Services

Dental and Vision Plans

Safety Shoe Reimbursement

Qualifications

• 5+ years of experience in retail management and customer-centric environments.
• Strong understanding of customer needs and active sales strategies.

Responsibilities

• Optimize the IKEA shopping experience to enhance customer satisfaction.
• Manage product availability and respond to customer feedback effectively.

Skills

Retail Management

Sales Experience

Customer Service

Team Leadership

Job description

Why we will love you

You care about making a positive impact in the world. You understand that greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is more than just home furnishings; it's about working together to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, this is the perfect fit. Join our team and start a better life for yourself.

What you'll be doing day to day

You will optimize the IKEA shopping experience to ensure customer satisfaction and increase sales. Your responsibilities include ensuring maximized sales and long-term profitability in line with department goals, analyzing and acting on commercial opportunities, managing product availability (overstock and out-of-stock issues), and responding to customer feedback. You will oversee the selection, onboarding, and development of co-workers, collaborate with matrix partners, retail department managers, and commercial partners such as Visual Merchandising, Interior Design, and Logistics teams to optimize sales. Additionally, you will ensure the team is knowledgeable about product ranges and services to enhance the shopping experience, monitor market trends to meet customer demands, and foster a culture that embraces diversity and the IKEA values.

Together as a Team

We connect with our customers in stores, online, through our catalog, and beyond. We possess knowledge of the IKEA product range, local markets, and customer needs, constantly seeking new ways to create meaningful connections to maximize sales and profitability. As part of a diverse global team, we work towards the continued success of the IKEA Concept, which helps millions of customers create a better everyday life.

QUALIFICATIONS

• 5 years of experience managing, leading, and developing people in a retail, customer-centric environment.
• 5 years of experience in active sales, with a strong understanding of customer needs.

Apply now!

JOB TYPE – Permanent; Salaried
BENEFITS ELIGIBLE - Yes
HOURS – Salaried; Retail environment. Must have open availability Monday through Sunday.
The full salary range for this role is $74,996 - $109,100.
At IKEA, caring for our co-workers and their dependents is a top priority. We offer a comprehensive benefits package, including paid time off, early wage access, parental leave, tuition discounts, retirement and bonus plans, co-worker discounts, pet insurance, education programs, safety shoe reimbursement, telehealth, dental and vision plans, medical and Rx plans (min. 20 hrs/wk), and a fun, inclusive work environment. Thank you for your interest. Please note that this is a Sensitive Position requiring a background check and drug test.