Sales & Customer Support Specialist (60-Day Training)

ChemTreat; Glen Allen (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

60-day training program

Cross training

Development opportunities

18-24 months commitment to Corporate  

Job summary

ChemTreat is seeking a Sales and Customer Support Representative. You’ll handle a high volume of phone calls (25–40 daily) and e-mail requests (10–20 weekly), delivering unscripted, customized service with ownership of issues within 24 hours.

The role supports the sales team, processes orders, maintains accounts, and coordinates with vendors. It starts with a comprehensive 60‑day training program, cross-training, and a commitment to grow within Corporate Services.

Qualifications

• High School Diploma or GED required.
• Associate degree or bachelor’s degree preferred.
• 3 years of business and/or customer contact center experience preferred.
• Spanish verbal and written skills a plus, but not required.

Responsibilities

• Support the sales force to resolve complex situations.
• Process phone orders (40-50 daily) and electronic orders (10-15 weekly).
• Maintain account information and pricing requests.
• Read and decipher notes in order entry and follow escalation procedures.
• Communicate with vendors to obtain order status and product information.
• Handle a fast-paced environment with multitasking and prioritization.

Skills

Communication

Interpersonal skills

Teamwork

Leadership

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Associate or Bachelor’s degree preferred

3 years of customer contact center experience

Job description

ChemTreat is seeking a Sales and Customer Support Representative. You’ll handle a high volume of phone calls (25–40 daily) and e-mail requests (10–20 weekly), delivering unscripted, customized service with ownership of issues within 24 hours.

The role supports the sales team, processes orders, maintains accounts, and coordinates with vendors. It starts with a comprehensive 60‑day training program, cross-training, and a commitment to grow within Corporate Services.