Customer Success & Sales Support Specialist

ChemTreat, Inc.; Glen Allen (MO); On-site; USD 21,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

ChemTreat, Inc. is seeking a Sales and Customer Support Representative to assist our growing North American customer base. You will handle a high volume of calls and emails, resolve complex issues, and own the resolution within 24 hours.

You will support the sales force, process orders, maintain accounts, review POs, and coordinate with vendors on order status and freight. A fast-paced environment and strong communication are essential.

Qualifications

• High School Diploma or GED required; associate or bachelor’s degree preferred.
• 3 years of business and/or customer contact center experience preferred.
• Spanish verbal and written skills a plus, but not required.

Responsibilities

• Handle 25-40 complex calls daily and 10-20 emails weekly.
• Own resolution within a 24-hour window.
• Process 40-50 phone orders daily and 10-15 electronic orders weekly.
• Maintain account information and pricing requests, etc.
• Review POs for order entry and ensure accuracy.
• Coordinate with vendors to obtain order status and freight details.
• Escalate tasks per procedure and manage workload.
• Share best practices and participate in cross-training.

Skills

Technical skills

Analytical skills

Communication skills

Teamwork

Organizational skills

Multitasking

Customer service

Education

High school diploma or GED

Associate degree preferred

Bachelor’s degree preferred

Job description

ChemTreat, Inc. is seeking a Sales and Customer Support Representative to assist our growing North American customer base. You will handle a high volume of calls and emails, resolve complex issues, and own the resolution within 24 hours.

You will support the sales force, process orders, maintain accounts, review POs, and coordinate with vendors on order status and freight. A fast-paced environment and strong communication are essential.