Sales Customer Support

Staffmark; Trotwood (OH); Presencial; USD 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Life insurance

Disability insurance

401(k)

Descripción de la vacante

Staffmark is seeking a Sales Support Specialist in Trotwood, OH to provide primary support for assigned accounts, handle pricing inquiries, track orders, and coordinate with engineering and sales teams. This role supports estimates, quotes, and contract reviews while ensuring on-time delivery and customer satisfaction.

The position requires 3–7 years in account management or sales support in manufacturing, with a bachelor’s degree and ERP/SAP experience. Travel for trade shows may be required.

Formación

• Bachelor’s Degree in Business, Sales, Engineering, or related field preferred.
• Strong computer skills, including Microsoft Office Suite.
• Experience with ERP systems, preferably SAP.
• Ability to interpret technical specifications and engineering drawings preferred.

Responsabilidades

• Serve as the primary support contact for assigned customer accounts.
• Provide exceptional customer service by responding to inquiries regarding pricing, order status, technical documentation, and delivery schedules.
• Support outside sales representatives with account management and customer follow-up activities.
• Prepare and manage quotes for custom and standard products in coordination with engineering and estimating teams.
• Enter and maintain sales orders within SAP and other company systems.
• Track orders from quotation through production and shipment to ensure on-time delivery.
• Coordinate with engineering, production, purchasing, supply chain, and finance departments to support customer requirements.
• Assist with sales forecasting, revenue tracking, backlog reporting, and account performance analysis.
• Support contract reviews and ensure compliance with customer specifications.
• Identify opportunities for account growth, customer retention, and process improvements.
• Participate in trade shows and industry events as needed.

Conocimientos

Customer service

Communication

Relationship management

Multi-project management

Educación

Bachelor’s degree in Business or related field

Herramientas

SAP ERP

Descripción del empleo

Sales Support Specialist – Direct Hire

Pay: $70,000/year (Based on Experience)
Schedule: 1st Shift
Location: Trotwood, OH

Education Requirements

• Bachelor’s Degree in Business, Sales, Engineering, or a related field preferred.
• Strong computer skills, including Microsoft Office Suite.
• Experience with ERP systems, preferably SAP, is a plus.
• Ability to interpret technical specifications and engineering drawings preferred.

Experience Requirements

• 3-7 years of account management, sales support, customer service, or inside sales experience in a manufacturing environment.
• Experience supporting custom manufacturing or engineered-to-order products preferred.
• Strong customer service, communication, and relationship management skills.
• Ability to manage multiple projects, deadlines, and customer accounts simultaneously.
• Experience with order processing, quoting, and sales administration.

Physical Capabilities

• Ability to work in an office environment using computers and business software throughout the day.
• Occasional travel for trade shows and customer-related events.
• Ability to attend meetings and collaborate with cross-functional departments.

Job Duties

• Serve as the primary support contact for assigned customer accounts.
• Provide exceptional customer service by responding to inquiries regarding pricing, order status, technical documentation, and delivery schedules.
• Support outside sales representatives with account management and customer follow-up activities.
• Prepare and manage quotes for custom and standard products in coordination with engineering and estimating teams.
• Enter and maintain sales orders within SAP and other company systems.
• Track orders from quotation through production and shipment to ensure on-time delivery.
• Coordinate with engineering, production, purchasing, supply chain, and finance departments to support customer requirements.
• Assist with sales forecasting, revenue tracking, backlog reporting, and account performance analysis.
• Support contract reviews and ensure compliance with customer specifications.
• Identify opportunities for account growth, customer retention, and process improvements.
• Participate in trade shows and industry events as needed.

Benefits vary by client and are confirmed at the time of offer. Examples may include:

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid time off (PTO)