Sales & Customer Success Coordinator

Parker Flavors; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Profit sharing

Tuition assistance

Vision insurance

Job summary

Parker Flavors in Baltimore, MD is seeking a Sales Coordinator to support the sales process and customer service from onboarding to recurring orders. You will assist the sales team, manage POs, prepare reports, and coordinate with production on shipments.

This role requires 2+ years in manufacturing or B2B customer service, proficiency with QuickBooks, CRM, and basic Excel, plus strong communication and organizational skills.

Qualifications

• Bachelor’s degree preferred (technical or business degrees ideal).
• 2+ years in manufacturing environment (food or flavor manufacturing preferred).
• 2+ years in customer service in a B2B environment.
• Proficient in QuickBooks (Enterprise preferred) or other MRP software.
• Familiarity with CRM systems.
• Experience using MailChimp or similar marketing platforms.
• Experience or training in SQF quality regulations.

Responsibilities

• Onboard new customers using standard customer service processes.
• Manage purchase orders (receive, enter, confirm).
• Communicate PO status to customers.
• Maintain order board for timelines and updates.
• Coordinate with Production for timely processing and shipment of orders.
• Process invoices for UPS and prepaid payments.
• Field and resolve customer concerns and feedback.
• Enter leads into CRM system.
• Engage accounts to maintain relationships and support sales growth.
• Prepare and coordinate samples shipments.
• Facilitate price quotations from sales team.
• Generate monthly sales reports and presentations.
• Assist with marketing materials and trade show logistics.
• Support travel planning for Sales team and CEO.
• Greet visitors and answer phones in the front office.
• Maintain tidiness in front office and order office supplies.

Skills

Excellent communication

Conflict resolution

Organizational skills

Time management

Detail-oriented

Basic Excel

Microsoft Office

SOP documentation

Education

Bachelor's degree preferred

Tools

QuickBooks

CRM systems

MailChimp

Job description

Parker Flavors in Baltimore, MD is seeking a Sales Coordinator to support the sales process and customer service from onboarding to recurring orders. You will assist the sales team, manage POs, prepare reports, and coordinate with production on shipments.

This role requires 2+ years in manufacturing or B2B customer service, proficiency with QuickBooks, CRM, and basic Excel, plus strong communication and organizational skills.