Sales/Customer Service Specialist

ZipRecruiter; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Sales/Customer Service Specialist to enhance customer interactions and support. In this role, you will be the first point of contact for customers, assisting them with warranty and technical issues. Your responsibilities will include responding to inquiries, resolving concerns, and coordinating with various departments to ensure a seamless service experience. If you have a passion for customer service and problem-solving, this position offers a fantastic opportunity to make a meaningful impact in a dynamic environment.

Qualifications

• 2+ years of experience in customer service or RV repair.
• High School Diploma or GED required.

Responsibilities

• Respond to customer inquiries via phone and email regarding service issues.
• Coordinate with technical and parts departments to resolve issues.

Skills

Customer Service

Problem Solving

Phone Etiquette

Education

High School Diploma or GED

Tools

Basic Computer Skills

Job description

Job Description

Taxa Outdoors is seeking a Sales/Customer Service Specialist to join our team. This person will be the first point of interaction with our company for customers who need assistance with service issues.

Responsibilities:

1. Respond to phone calls, emails, letters, and other forms of communication from dealers and retail customers regarding warranty / technical issues.
2. Support sales and production teams to provide the best customer service experience.
3. Resolve customer concerns and act as a liaison between the selling dealer and manufacturer warranty.
4. Coordinate with the technical group regarding repairs and issues being experienced by dealers and customers.
5. Coordinate with the parts department to help expedite items to dealers and customers with elevated warranty status.
6. Maintain constant contact with vendors.

Job Requirements:

1. High School Diploma or GED.
2. Basic computer skills.
3. Good phone etiquette.
4. Ability to problem solve.
5. 2 years Customer Service and/or RV repair and troubleshooting experience.