Customer Service Specialist

WEX; Alabama; Remote; USD 60,000 - 80,000; Part time

Job summary

WEX is seeking a Part-Time Customer Service Specialist to provide exceptional support to customers remotely. This role involves handling inquiries, troubleshooting issues, and ensuring customers feel valued through professional communication and efficient solutions. The ideal candidate will have customer service experience, strong communication skills, and the ability to work independently in a remote environment.

Benefits

Flexible part-time schedule

Comprehensive training and ongoing learning opportunities

Qualifications

• 1+ year of experience in a customer service, call center, or client support role.
• Comfort navigating multiple systems and screens simultaneously.
• Reliable home internet and a quiet, professional work setting.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with account questions and billing concerns.
• Document interactions accurately in the CRM system.

Skills

Communication

Active Listening

Problem-Solving

Tools

CRM platforms

Job description

Job Title: Part-Time Customer Service Specialist

Location: Remote (U.S. based)

Schedule: 20–25 hours per week (Flexible shifts available)

Company: WEX Inc.

Work Type: Part-Time, Remote

About WEX

WEX is a leading financial technology service provider, simplifying the complexities of payment systems for businesses across the globe. From fleet and corporate payments to healthcare benefits, we power the modern workforce with smart, intuitive solutions. We thrive on innovation, collaboration, and empowering our people to grow their careers while helping clients succeed.

Position Overview

WEX is seeking a friendly, solutions-oriented Part-Time Customer Service Specialist to join our team remotely. In this role, you'll be the first point of contact for customers, helping to resolve inquiries, troubleshoot issues, and ensure every interaction leaves them feeling supported and valued.

What You’ll Do

• Respond to customer inquiries via phone, email, or chat in a prompt, courteous, and professional manner
• Assist customers with account questions, billing concerns, and product information
• Troubleshoot basic technical issues and escalate complex matters when needed
• Document interactions accurately in the CRM system
• Collaborate with internal teams to resolve customer issues efficiently
• Uphold WEX’s commitment to delivering outstanding customer experiences

What We’re Looking For

• 1+ year of experience in a customer service, call center, or client support role
• Strong communication and active listening skills
• Comfort navigating multiple systems and screens simultaneously
• Self-motivated and able to work independently in a remote environment
• High attention to detail and a problem-solving mindset
• Reliable home internet and a quiet, professional work setting

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk)
• Familiarity with fintech, payment solutions, or benefits administration is a plus
• Bilingual English/Spanish is a bonus

Why Join WEX?

• Flexible part-time schedule to fit your life
• Remote-first culture and supportive team environment
• Comprehensive training and ongoing learning opportunities
• Be part of a purpose-driven company shaping the future of commerce