Sales & Customer Service Representative - Part-Time

Midwestern Wheels Inc.; Wisconsin; On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

PTO from day one

Paid holidays including birthday

Comprehensive benefits (medical,Dental

401(k) with company match

Employee discounts on rentals

EAP

Free parking

Job summary

Midwestern Wheels Inc. is seeking a Sales & Customer Service Representative at our Mosinee airport location in Wisconsin. You will rent cars, upsell services, and tailor solutions to each traveler while delivering outstanding customer experiences.

You will assist customers, build relationships, and communicate upgrades and add-ons. The role includes processing contracts, handling exchanges and returns, and supporting a busy, friendly team with a strong service focus.

Qualifications

• Previous sales experience is beneficial but not required.
• Proven sales techniques in a fast-paced setting.
• Excellent communication skills with customers, colleagues and management.
• Basic computer proficiency, including email and reservation software.
• Physical ability to move in and out of vehicles.
• Minimum age of 18 with a valid driver's license and a good driving record.
• Strong problem-solving and conflict resolution skills.

Responsibilities

• Assist customers in understanding our rental offerings, providing detailed information, and facilitating the rental process.
• Build and maintain strong customer relationships to ensure satisfaction and encourage repeat business.
• Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience.
• Deliver accurate and comprehensive information, aiding customers in making well-informed rental decisions.
• Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have.
• Assist with the return and cleaning of vehicles as needed.

Skills

Customer service

Sales

Communication

Problem solving

Basic computer skills

Tools

Reservation software

Job description

Description

Join our dynamic team as we seek enthusiastic individuals with exceptional customer service skills for exciting opportunities in the car rental industry! Become an integral part of a welcoming team committed to delivering outstanding customer experiences.

As a Sales & Customer Service Representative, your main focus will be catering to the diverse needs of our customers seeking rental services at our Mosinee airport location. You will be responsible for renting our cars and promoting our products and services. This includes processing contracts, listening to and identifying customer need and effectively up selling our offerings and services to enhance their travel experience while providing excellent customer service.

Key Responsibilities:

• Assist customers in understanding our rental offerings, providing detailed information, and facilitating the rental process.
• Build and maintain strong customer relationships to ensure satisfaction and encourage repeat business.
• Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience.
• Deliver accurate and comprehensive information, aiding customers in making well-informed rental decisions.
• Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have.
• Assist with the return and cleaning of vehicles as needed.

Compensation & Benefits:

• Total earning potential: $49,000-60,000 per year for full-time employees. This will include an hourly base rate plus uncapped incentive bonuses for sales upgrades and additional services.
• Paid time Off (PTO) that begins accruing from day one.
• Paid holidays, including your birthday!
• Comprehensive benefit package for full-time employees, including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan with generous company match.
• Employee discounts including discounts on car rentals and Avis/Budget vehicle purchases.
• Access to employee assistance program.
• Free parking.

About the Company:

Midwestern Wheels, Inc. is a proud licensee of Avis Budget Group, a leading provider of mobility solutions including Avis, Budget and Budget Truck brands. With over 65 years of experience and locations throughout Wisconsin, we are committed to delivering outstanding service and creating exceptional customer experiences. We have a loyal customer base because we truly care about our customers.

At Midwestern Wheels, our culture sets us apart! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. We offer a supportive, respectful, and team-oriented workplace and invest in your success with training, professional development, and recognition for your hard work.

Requirements

• Previous sales experience is beneficial but not required.
• Utilize proven sales techniques while consistently delivering exceptional customer experiences in a fast-paced setting.
• Demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, colleagues, and management.
• Basic computer proficiency, including the ability to use email and reservation software.
• Physical ability to move in and out of vehicles.
• Strong problem-solving and conflict resolution skills.
• Minimum age of 18 with a valid driver's license and a good driving record.