Car Rental Sales & Customer Experience Specialist

Midwestern Wheels Inc.; Wisconsin; On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

PTO from day one

Paid holidays including birthday

Comprehensive benefits (medical,Dental

401(k) with company match

Employee discounts on rentals

EAP

Free parking

Job summary

Midwestern Wheels Inc. is seeking a Sales & Customer Service Representative at our Mosinee airport location in Wisconsin. You will rent cars, upsell services, and tailor solutions to each traveler while delivering outstanding customer experiences.

You will assist customers, build relationships, and communicate upgrades and add-ons. The role includes processing contracts, handling exchanges and returns, and supporting a busy, friendly team with a strong service focus.

Qualifications

• Previous sales experience is beneficial but not required.
• Proven sales techniques in a fast-paced setting.
• Excellent communication skills with customers, colleagues and management.
• Basic computer proficiency, including email and reservation software.
• Physical ability to move in and out of vehicles.
• Minimum age of 18 with a valid driver's license and a good driving record.
• Strong problem-solving and conflict resolution skills.

Responsibilities

• Assist customers in understanding our rental offerings, providing detailed information, and facilitating the rental process.
• Build and maintain strong customer relationships to ensure satisfaction and encourage repeat business.
• Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience.
• Deliver accurate and comprehensive information, aiding customers in making well-informed rental decisions.
• Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have.
• Assist with the return and cleaning of vehicles as needed.

Skills

Customer service

Sales

Communication

Problem solving

Basic computer skills

Tools

Reservation software

Job description

Midwestern Wheels Inc. is seeking a Sales & Customer Service Representative at our Mosinee airport location in Wisconsin. You will rent cars, upsell services, and tailor solutions to each traveler while delivering outstanding customer experiences.

You will assist customers, build relationships, and communicate upgrades and add-ons. The role includes processing contracts, handling exchanges and returns, and supporting a busy, friendly team with a strong service focus.