Onsite Industrial Customer & Orders Specialist

The Employee Connect; De Soto (KS); On-site; USD 32,000 - 34,000; Full time

Job summary

The Employee Connect is hiring for a Sales - Customer Service Representative role at a customer facility in De Soto, Kansas. This contract position is full-time, onsite, with a 6-month term and potential extension.

You will handle orders, quotes and inquiries, acting as the main contact for plant customers and coordinating with vendors. Ideal candidates have 2+ years in customer service or inside sales, strong communication skills, and proficiency in Office and ERP systems.

Qualifications

• 2+ years in customer service or inside sales.
• Proficient with Microsoft Office and an ERP system.
• Clear phone and written communication skills.
• Strong follow-through and attention to detail.
• Must be able to work onsite at a customer facility.

Responsibilities

• Process customer orders, quotes and returns accurately.
• Answer product, pricing and delivery questions by phone and email.
• Source hard-to-find items through vendors and catalogs.
• Track open orders and follow up on late shipments.
• Maintain accurate records in the ERP system.
• Build strong relationships with onsite plant customers.

Skills

Customer service

Inside sales

Phone communication

Written communication

Attention to detail

Tools

Microsoft Office

ERP system

Job description

The Employee Connect is hiring for a Sales - Customer Service Representative role at a customer facility in De Soto, Kansas. This contract position is full-time, onsite, with a 6-month term and potential extension.

You will handle orders, quotes and inquiries, acting as the main contact for plant customers and coordinating with vendors. Ideal candidates have 2+ years in customer service or inside sales, strong communication skills, and proficiency in Office and ERP systems.