Sales - Customer Service Manager

The Royal Group; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

TRG Lakeland (MaxPak) in Lakeland, FL is seeking a Customer Service Manager to lead the Customer Service, Shipping, and Production Planning teams. The role focuses on delivering exceptional customer satisfaction, efficient order processing, and on-time delivery in a fast-paced manufacturing setting.

The ideal candidate will guide a high-performing team, ensure accurate item setup, and collaborate with Sales and Operations to drive business growth while maintaining strong customer relationships

Qualifications

• High School Diploma or GED is required.
• Minimum 5 years of experience in a manufacturing environment.
• Minimum 3 years of supervisory experience leading teams of three or more employees.

Responsibilities

• Lead, coach, and develop Customer Service Representatives and support staff.
• Oversee customer service operations, order entry, order processing, and shipping activities.
• Ensure accuracy of new and existing item setup within the ordering system.
• Review and make pricing decisions within established authority levels.
• Resolve customer concerns and escalated service issues to maintain strong customer relationships.
• Monitor on-time delivery performance and support plant quality objectives.
• Partner with Sales and Operations teams to support customer needs and business growth.
• Participate in production and scheduling meetings.
• Monitor inventory levels and provide recommendations regarding stock availability and inventory trends.
• Develop, improve, and train employees on customer service procedures and best practices.

Skills

Leadership

Customer service

Operations management

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Customer Service Manager

TRG Lakeland (MaxPak)

Lakeland, FL | Full-Time | Exempt

Lead Customer Service Excellence in a Fast-Paced Manufacturing Environment

TRG Lakeland (MaxPak), a leading corrugated packaging manufacturer, is seeking an experienced Customer Service Manager to oversee our Customer Service, Shipping, and Production Planning functions. This is a key leadership position responsible for ensuring exceptional customer satisfaction, efficient order processing, on-time delivery performance, and the development of a high-performing customer service team.

What You'll Do

• Lead, coach, and develop Customer Service Representatives and support staff.
• Oversee customer service operations, order entry, order processing, and shipping activities.
• Ensure accuracy of new and existing item setup within the ordering system.
• Review and make pricing decisions within established authority levels.
• Resolve customer concerns and escalated service issues to maintain strong customer relationships.
• Monitor on-time delivery performance and support plant quality objectives.
• Partner closely with Sales and Operations teams to support customer needs and business growth.
• Participate in production and scheduling meetings.
• Monitor inventory levels and provide recommendations regarding stock availability and inventory trends.
• Develop, improve, and train employees on customer service procedures and best practices.

Qualifications

Required

• High School Diploma or GED.
• Minimum 5 years of experience in a manufacturing environment.
• Minimum 3 years of supervisory experience leading teams of three or more employees.

Preferred

• Experience in the corrugated packaging industry.
• Proficiency with Microsoft Excel and Microsoft Word.

What Makes You Successful

The ideal candidate is a strong leader who thrives in a manufacturing environment and excels at balancing customer needs with operational efficiency. You bring:

• Exceptional communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent employee coaching, development, and conflict resolution skills.
• Strong organizational and time-management capabilities.
• The ability to remain calm and effective under pressure.
• A commitment to customer satisfaction and continuous improvement.

Why Join TRG Lakeland (MaxPak)?

• Opportunity to lead critical customer-facing operations.
• Collaborative and team-oriented environment.
• Competitive compensation and benefits package.
• Career growth opportunities within a growing manufacturing organization.
• Ability to make a direct impact on customer satisfaction and business success.

TRG Lakeland (MaxPak) is an Equal Opportunity Employer.