Customer Service Representative

Lamb & Associates Packaging Inc; Maumelle (AR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Disability insurance

Life insurance

Hospital indemnity

Identity theft protection

Job summary

Lamb & Associates Packaging Inc is seeking a Customer Service Representative who effectively processes customer orders, maintains high levels of communication with customers, field sales representatives, and production; with high attention to detail and capable of performing all duties utilizing industry standard software and systems. Experience in corrugated packaging is preferred but not necessary.

Responsibilities include processing orders, creating estimates, managing inquiries and

Qualifications

• Attention to detail and outstanding organizational skills are necessary.
• Must be proficient in communicating with all levels of employees and be willing to go the extra mile for customers and account executives.
• Corrugated packaging experience is strongly preferred.
• Must have the ability to prepare and maintain complex records and files.
• Must possess average math skills with the ability to calculate figures and amounts such as discounts, costs, commissions, proportions, and volumes.
• A strong understanding of basic measurements with the ability to read a tape measure and convert decimals to fractions is required.
• Advanced computer skills including Word and Excel with experience in Amtech and Esko Web-Center are preferred.
• Must be able to clearly facilitate communication between customers, sales representatives and production personnel
• Excellent verbal and written communication skills are mandatory.

Responsibilities

• Maintain a high level of verbal and written communication with customers and co-workers by phone, email, and fax
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and manage all documentation and relevant information regarding customer accounts
• Process orders, create estimates, and manage customer raw material orders
• Direct requests and unresolved issues to the designated resource
• Manage key customer accounts and in-house inventory levels
• Prepare formal customer quotes
• Generate master specifications required for production prior to order processing
• Track production orders as required in order to effectively allow for on-time deliveries
• Take initiative to alleviate and prevent problems
• Learn and maintain fluency with Amtech and Esko Web Center software systems
• Work hand in hand with sales staff in order to provide a high level of customer support
• The employee may be asked to perform other duties as required by business needs

Skills

Attention to detail

Verbal & written communication

Corrugated packaging experience

Excel

Amtech software

Esko Web-Center

Record keeping

Tape measure reading

Math skills

Customer communication

Education

Associates degree

Tools

Amtech

Esko Web-Center

Excel

Job description

Description

Lamb and Associates Packaging Inc. is a premier packaging manufacturer, with a focus on quality, service and on-time delivery. We are currently seeking a Customer Service Representative who possesses the skills to effectively process customer orders, maintain high levels of communication with customers, field sales representatives, and production; with high attention to detail and capable of performing all duties utilizing industry standard software and systems. Experience in the corrugated packaging industry is preferred but not necessary.

Requirements

RESPONSIBILITIES:

• Maintain a high level of verbal and written communication with customers and co-workers by phone, email, and fax
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and manage all documentation and relevant information regarding customer accounts
• Process orders, create estimates, and manage customer raw material orders
• Direct requests and unresolved issues to the designated resource
• Manage key customer accounts and in-house inventory levels
• Prepare formal customer quotes
• Generate master specifications required for production prior to order processing
• Track production orders as required in order to effectively allow for on-time deliveries
• Take initiative to alleviate and prevent problems
• Learn and maintain fluency with Amtech and Esko Web Center software systems
• Work hand in hand with sales staff in order to provide a high level of customer support
• The employee may be asked to perform other duties as required by business needs

Requirements

SKILLS AND QUALIFICATIONS:

• Attention to detail and outstanding organizational skills are necessary.
• Must be proficient in communicating with all levels of employees and be willing to go the extra mile for customers and account executives.
• Corrugated packaging experience is strongly preferred.
• Must have the ability to prepare and maintain complex records and files.
• Must possess average math skills with the ability to calculate figures and amounts such as discounts, costs, commissions, proportions, and volumes.
• A strong understanding of basic measurements with the ability to read a tape measure and convert decimals to fractions is required.
• Advanced computer skills including Word and Excel with experience in Amtech and Esko Web-Center are preferred.
• Must be able to clearly facilitate communication between customers, sales representatives and production personnel
• Excellent verbal and written communication skills are mandatory.

EDUCATION AND EXPERIENCE

• Associates degree preferred and 4-6 years of relevant customer service or account management experience.

Position: Salary Non-Exempt

BENEFITS

Lamb & Associates Packaging, Inc. offers a variety of benefits including health, dental, vision, 401k, short and long term disability, life insurance, hospital indemnity, accident coverage, identity theft and more.