Sales & Customer Service Associate PT/FT

Massage Envy; Plano (TX); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Free 60 minute session

Paid time off

Flexible work environment

Sales commissions

Zusammenfassung

Massage Envy Spring Creek seeks a sales and customer service associate to greet clients, schedule services, and answer calls. You will promote the Massage Envy Wellness Program, drive retail sales, and help convert guests to members while delivering an exceptional experience.

Role emphasizes cash handling, POS use, and building relationships in a fast-paced spa environment. A high school diploma or equivalent is required, and a flexible, friendly team awaits.

Qualifikationen

• High school diploma or equivalent.
• Strong customer service and sales skills.
• Ability to handle cash and operate a POS.

Aufgaben

• Greet clients and schedule services.
• Answer phones and address questions or concerns.
• Promote memberships, services, and retail products.
• Drive retail sales and member retention by providing excellent service.

Kenntnisse

Customer service

Sales

Cash handling

Computer skills

Communication

Ausbildung

High school diploma or equivalent

Tools

POS system

Jobbeschreibung

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Spring Creek. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Spring Creek franchised location, * you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Help clientsunderstand the benefits of regular massage, skin care and stretch.
• Establish relationshipswith members and guests to grow and retain a client base.
• Connect clientswith retail products that improve, enhance, and extend the positive impact of the services they receive.

Here’s what’s in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• Benefits that help you take care of you including a free 60 minute session, paid time off, a flexible-fun work environment
• A healthy compensation plan that rewards your hard work with hourly pay, plus commission
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providingoutstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promotingthe value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Drivingmember retention through outreach via phone and email to current members.
• Upholdingthe Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protectingour workplace culture by recognizing and supporting team goals and building positive relationships with team members.
• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
• People of integrity ready to champion the well‑being of members, guests, and team members and do the right thing (even if it isn’t the easy thing).
• Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with others in a fun and fast-paced environment.
• Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We’re excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location