Sales & Customer Service Associate - Full Time

Massage Envy; Burlington (NC); Presencial; USD 19.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base pay

Sign-on Bonus

Healthcare (FT)

401(k) matching

Paid time off

Referral bonus

Employee Assistance Program

Flexible schedule

Training & development

Free massage service each month

Product discounts

Descripción de la vacante

Massage Envy Burlington - NC is hiring team members who welcome guests and contribute to a wellness journey. You will present the value of Total Body Care, help clients book services, and promote homecare retail as recommended by service providers.

Training is provided, with a friendly, supportive team and flexible scheduling for both full-time and part-time roles. The position emphasizes excellent customer service, familiarity with POS systems, and the ability to multitask in a fast-paced

Formación

• Have prior retail or sales experience preferred.
• Strong math and computer skills with the ability to multitask.
• Excellent people skills and the ability to build rapport with guests.

Responsabilidades

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and Wellness Program, book future appointments, and encourage retail purchases.
• Support clinic flow by greeting clients, scheduling services, answering calls, and responding to emails.
• Grow and retain a client base through in-person and phone/email outreach.

Conocimientos

Retail experience

Sales skills

Math skills

Customer service

Communication

Herramientas

POS system

Computer skills

Descripción del empleo

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Burlington - NC, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $14.00-16.00/hourly plus tips, bonuses, and commissions
• Sign on BONUS for full-time employees
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location