Sales & Customer Service Associate

Massage Envy Franchising, LLC; Jacksonville (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking wellness franchise where your passion for helping others can thrive. This role offers a competitive hourly wage, comprehensive healthcare benefits, and a flexible schedule to support work-life balance. You will be instrumental in promoting wellness services, building client relationships, and enhancing customer experiences. With a strong focus on training and community support, you'll be part of a caring environment that values individuality and celebrates success. If you're ready to make a difference in people's lives, this opportunity is perfect for you.

Benefits

Employer-paid healthcare

Matching 401(k)

Paid time off

Employee referral bonus

Flexible schedule

In-depth training

Free massage or skincare service

40% off all products

Qualifications

• Previous retail or sales experience preferred.
• Ability to establish positive relationships with guests.

Responsibilities

• Provide outstanding customer service and help everyone feel valued.
• Promote Total Body Care by educating clients on services.

Skills

Customer Service

Sales Skills

Critical Thinking

Multitasking

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

Overview

Where Better Careers Begin!Massage Envy Southside 4375 Southside Blvd #10, Jacksonville, FL 32216

Do you have a passion for helping others? At the Massage Envy Southside franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $13.50/ hour plus bonuses and commissions
• Employer-paid healthcare including medical, dental and vision plans
• Matching 401(k)
• Paid time off for full time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 40% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Job ID

2025-237938