Sales & Customer Service Associate

Massage Envy; Fairfield (CT); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate

50% dental & vision

401(k) Saving Plan

Paid time off

Referral bonus program

Flexible schedule

Training & development

Employee membership/ free services

Discounted services & retail

Job summary

Massage Envy Fairfield is seeking team members to deliver exceptional customer experiences in a wellness-focused environment. You will educate clients about the Massage Envy Wellness Program, book services, and promote homecare retail purchases while building lasting relationships with guests.

We offer a competitive hourly compensation plan, benefits including 50% dental/vision, a 401(k) plan, paid time off, referral bonuses, and a flexible schedule to support work-life balance.

Qualifications

• Retail or sales experience preferred.
• Strong math and computer skills, multitasking ability.
• Excellent guest relations and communication.
• Knowledge of massage and skin care services helpful.

Responsibilities

• Provide outstanding customer service and value to guests.
• Educate clients on services and retail products.
• Schedule services, answer calls, respond to emails.
• Grow and retain client base through outreach.

Skills

Retail experience

Sales experience

Math skills

Computer skills

People skills

Tools

POS software

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Fairfield, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• A healthy compensation plan that rewards your hard work with a competitive hourly rate based on previous work experience as well as a monthly membership bonus.
• Employer pays 50% of dental and vision plans
• 401(k) Saving Plan
• Paid time off for employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• Employee Membership/ Free and Discounted Services
• Retail Discounts, Contests and Incentives
• Training to help you grow and refine your sales and customer service skills.
• A dynamic, energizing environment where you're consistently challenged, never bored.

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• We are open from Monday to Friday from 9:00 AM to 9:00 PM, Saturdays from 9:00 AM to 8:00 PM and Sundays from 10:00 AM to 8:00 PM.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location