Sales & Customer Service Associate

Massage Envy Franchising, LLC; Colorado Springs (CO); On-site; USD 30,000 - 45,000; Full time

Job summary

Join Massage Envy First & Main as a valued team member dedicated to helping clients on their wellness journey. This customer service role requires strong people skills and the ability to promote wellness services. Enjoy a flexible schedule, ongoing training, and community support in a rewarding environment.

Benefits

Base pay plus incentives and commissions

Employee Assistance Program

Flexible schedule for work/life balance

In-depth product and service training

Free monthly massage, skincare or stretch service

Discounts off all retail products

Qualifications

• Previous retail or sales experience preferred.
• Ability to multitask while providing excellent customer service.
• General knowledge of massage and skincare services.

Responsibilities

• Provide outstanding customer service and help clients feel valued.
• Promote Total Body Care and schedule future services.
• Support clinic flow and grow client base.

Skills

Critical Thinking

Mathematics

Computer Skills

People Skills

Education

High school diploma or equivalent

Job description

Overview

Where Better Careers Begin at Massage Envy First & Main!

Do you have a passion for helping others? At the Massage Envy First & Main franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Base pay plus incentives and commissions
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts off all retail products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Job ID

2025-238112