Sales & Customer Service Associate

Massage Envy; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading wellness company is seeking a Sales & Customer Service Associate to join their team in Austin. This role involves providing exceptional customer service, promoting wellness services, and supporting clinic operations. Ideal candidates will have a passion for helping others and previous sales experience. The position offers competitive pay, bonuses, and various employee benefits, including healthcare and a flexible schedule.

Benefits

Competitive base pay, plus bonuses and commissions

Employer-paid healthcare including medical, dental and vision plans

Matching 401(k)

Employee referral bonus program

Employee Assistance Program

Flexible schedule

In-depth product and service training

Discounted massage, skincare or stretch service each month

30% off all products

Qualifications

• Previous retail or sales experience preferred.
• General knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued.
• Promote the value of Total Body Care and educate clients on services.
• Support clinic flow by greeting clients and scheduling services.

Skills

Customer Service

Sales

Critical Thinking

People Skills

Multitasking

Education

High School Diploma

Job description

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Where Better Careers Begin!

Massage Envy Lakeline

Do you have a passion for helping others? At the Massage Envy Lakeline franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay

• Competitive base pay, plus bonuses and commissions
• Employer-paid healthcare including medical, dental and vision plans
• Matching 401(k)
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A discounted massage, skincare or stretch service each month
• 30% off all products
  
  
  

Qualified Candidates

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services
  
  
  

Day-to-Day

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach
  
  
  

Culture & Support

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge
  
  
  

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

• ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
  
  
  

2025-236192

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wellness and Fitness Services

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