Sales & Customer Service Associate

Massage Envy Franchising, LLC; Austin (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant and supportive team at a well-established wellness franchise that values your contributions. In this role, you will provide exceptional customer service while promoting the benefits of Total Body Care. With a focus on client relationships, you will help educate guests on services and encourage their wellness journey. Enjoy a flexible schedule and a range of perks, including healthcare benefits and employee discounts. This is a fantastic opportunity to grow in a community that celebrates individuality and supports your professional development. If you are passionate about helping others and eager to make a difference, we would love to meet you!

Benefits

Competitive base pay and commissions

Healthcare (medical, dental, vision)

Matching 401(k)

Paid time off for full-time employees

Employee Assistance Program

Flexible schedule

In-depth product and service training

Discounted massage, skincare or stretch service

30% off all products

Qualifications

• High school diploma or equivalent required, with retail or sales experience preferred.
• Strong people skills and ability to multitask are essential.

Responsibilities

• Provide outstanding customer service and promote Total Body Care services.
• Support clinic flow by scheduling services and addressing client inquiries.

Skills

Customer Service

Critical Thinking

Mathematics

Computer Skills

Multitasking

People Skills

Education

High School Diploma or Equivalent

Tools

Sales Software

Job description

Overview

Where Better Careers Begin! Massage Envy Central Austin,

507 Pressler Street Suite 800 Austin, TX 78703

Do you have a passion for helping others? At the Massage Envy Central Austin franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay and commissions
• Employer pays portion of healthcare including medical, dental and vision plans
• Matching 4% 401(k)
• Paid time off for full-time employees
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A discounted massage, skincare or stretch service each month
• 30% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!