Sales & Customer Retention Executive

People Tree; United States; Hybrid; USD 40,000 - 68,000; Full time

Job summary

PeopleTree Knowledge Services Pvt. Ltd. in the United States is seeking a dynamic Sales & Retention Agent to drive sales while ensuring customer retention through effective communication and problem-solving skills.

The ideal candidate should have prior experience in voice-based processes and a strong ability to handle customer interactions. This role requires working the US night shift and onsite training with remote work after training, and it emphasizes building relationships, resolving

Qualifications

• Minimum 2+ years of experience in sales and/or retention (voice process).
• Excellent communication and interpersonal skills.
• Strong negotiation and convincing abilities.
• Ability to handle objections and retain customers.
• Basic computer knowledge and familiarity with Excel, Google Sheets, and CRM systems.

Responsibilities

• Handle outbound and inbound calls to drive sales and retain existing customers.
• Understand customer needs and offer suitable solutions/products.
• Address customer concerns and resolve queries effectively.
• Build and maintain strong customer relationships.
• Achieve daily/weekly/monthly sales and retention targets.
• Maintain accurate records of customer interactions in Excel, Google Sheets (G-Sheets), and CRM systems.

Skills

Excellent communication

Interpersonal skills

Negotiation abilities

Objection handling

Self-motivated

Tools

Excel

Google Sheets

CRM systems

Job description

Job Description Sales & Customer Retention Executive

• Experience: 2+ Years
• Work Mode: Onsite Training (Post training Remote)
• Shift Timing: 9:00 PM 6:00 AM IST (US Night Shift)
• Working Days: Monday to Friday
• Process Type: Voice-Based

About PeopleTree Knowledge Services Pvt. Ltd.

Website: https://people-tree.com/

Established in 2014, PeopleTree Knowledge Services Pvt. Ltd. is a boutique Knowledge Process Outsourcing (KPO) and IT Services company. We collaborate with small and medium-sized businesses to:

• Manage IT and non-IT back-office operations.
• Enable clients to focus on business growth.
• Reduce operational costs and improve profitability.

Our clients operate across industries such as eCommerce, IT Services, Healthcare, and Financial Services, with a strong focus on international markets.

This opportunity will provide candidates with valuable exposure to sales operations, customer relationship management, and global business practices, helping them develop practical industry skills.

Job Summary

We are looking for a dynamic Sales & Retention Agent responsible for driving sales while ensuring customer retention through effective communication and problem-solving skills. The ideal candidate should have prior experience in voice-based processes and a strong ability to handle customer interactions.

Key Responsibilities

• Handle outbound and inbound calls to drive sales and retain existing customers.
• Understand customer needs and offer suitable solutions/products.
• Address customer concerns and resolve queries effectively.
• Build and maintain strong customer relationships.
• Achieve daily/weekly/monthly sales and retention targets.
• Maintain accurate records of customer interactions in Excel, Google Sheets (G-Sheets), and CRM systems.

Required Skills & Qualifications

• Minimum 2+ years of experience in sales and/or retention (voice process).
• Excellent communication and interpersonal skills.
• Strong negotiation and convincing abilities.
• Ability to handle objections and retain customers.
• Basic computer knowledge and familiarity with Excel, Google Sheets, and CRM systems.
• Self-motivated with a target-driven approach.

Additional Requirements

• Comfortable working in the US night shift (9:00 PM 6:00 AM IST).
• Willing to work onsite during the training period.
• Ability to work independently in a remote setup post training.