Sales & Customer Relations Specialist

PACMIN STUDIOS; Fullerton (CA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401k with company match

Job summary

PacMin Studios is seeking a full-time Sales Assistant & Customer Relations Rep to provide general support to the Sales department and manage customer relations. The role emphasizes strong customer service, order coordination, and cross-functional collaboration across logistics, production, and finance.

A company match 401k and comprehensive benefits accompany the position. Responsibilities include handling inquiries, data entry, order status updates, and assisting with reports while building

Qualifications

• Previous experience in Office Administration, Customer Relations, Account Management, or Customer Sales.

Responsibilities

• Answer General, Customer Relations, and Sales phone lines; assisting callers with inquiries.
• Manage Sales inquiry mailbox in Microsoft Excel; respond to inquiries in a timely manner.
• Assist with order, quote, and shipping information data entry requests when needed.
• Follow up on active orders as requested to address any production or shipping concerns.
• Coordinate with logistics team to ensure products ship as instructed by Sales team.
• Coordinate and schedule meetings for the Sales team
• Contact the customer or freight carrier on the Sales team’s behalf to obtain shipping information and/or details if needed.
• Prepare various sales, logistics and production reports.
• Update customers directly on order status when needed.
• Follow up on graphics inquiries with the customers.
• Account Management of small to medium key accounts.
• Assist team with day-to-day administration
• Assist with other departments when needed

Skills

Customer service

Teamwork

Problem solving

Organization

Communication

English fluency

Data entry

Job description

PacMin Studios is seeking a full-time Sales Assistant & Customer Relations Rep to provide general support to the Sales department and manage customer relations. The role emphasizes strong customer service, order coordination, and cross-functional collaboration across logistics, production, and finance.

A company match 401k and comprehensive benefits accompany the position. Responsibilities include handling inquiries, data entry, order status updates, and assisting with reports while building