Sales Customer Experience Manager

Goldfish Swim School - Gilbride Management Group (GMG); Hamden (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a family-oriented team at Goldfish Swim School as a Sales and Service Manager! Oversee operations, empower front desk staff, and make a positive impact on children's lives while achieving sales goals. This full-time position offers competitive salary, benefits, and a chance for advancement within a rapidly growing organization.

Benefits

401(k)

401(k) matching

Performance-based bonus

Health insurance

Dental insurance

Vision insurance

Paid time off

Opportunity for advancement

Qualifications

• 2+ years of sales experience required.
• 2+ years of customer service experience required.
• Certifications will be provided if not already obtained.

Responsibilities

• Oversees sales and service operations at Goldfish Swim School.
• Provides leadership and training to front desk staff.
• Conducts new hire training and manages employee performance.

Skills

Sales experience

Customer Service

Interpersonal communication

Organizational skills

Ability to work with children

Education

Lifeguard, CPR, First Aid & AED certifications

Job description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job description

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're moving forward a mission, you're saving lives! And you're making waves in your future, taking life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, you're an integral part of a team, and you're truly part of a family. Swim into a life-saving and life-changing opportunity today!

Role: Sales and Service Manager

Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.

*Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Primary Responsibilities:

Provides leadership, discipline and constructive feedback to our Front Desk Representatives.

Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.

Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.

Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClassPro software, Point of Sale and promotional items.

Provides sales and marketing training to all qualified sales staff.

Gains a high level of knowledge and experience in the iClassPro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.

Conducts all the new hire training (front desk based).

Responsible for the overall cleanliness of the facility.

Hosts monthly workshops with the employees (front desk related).

Sets sales incentives for the front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.

Fulfills other duties or responsibilities as assigned by the Employer.

Job Qualifications and Skills:

2 or more years of Sales experience

2 or more years of Customer Service experience

Ability to work with children

Excellent interpersonal communication and organizational skills

Certifications:

Willing to be trained as a swim instructor- training will be provided.

Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish

Job Type: Full-time