Retail - PT - Customer Experience Manager - Nights & Weekends - Yorktown Heights NY

Michaels Stores; Yorktown Heights (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a part-time Customer Experience Manager to enhance the shopping experience during nights and weekends. In this dynamic role, you'll lead front-end operations, ensure compliance with store standards, and foster a positive environment for both customers and team members. Your responsibilities will include managing team performance, executing in-store events, and supporting training initiatives. This position offers a unique opportunity to make a significant impact in a retail setting while enjoying a flexible schedule. If you thrive in a fast-paced environment and are passionate about customer service, this role is perfect for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to lift heavy items and work flexible hours.

Responsibilities

• Manage front-end operations and lead omnichannel processes.
• Assist in training and onboarding new team members.
• Plan and execute in-store events and classes.

Skills

Retail Management

Customer Service

Team Leadership

Cash Reconciliation

Job description

Retail - PT - Customer Experience Manager - Nights & Weekends - Yorktown Heights NY

Join to apply for the Retail - PT - Customer Experience Manager - Nights & Weekends - Yorktown Heights NY role at Michaels Stores.

Job Overview

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service.

Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Follow all front-end policies and procedures; achieve KPIs and manage team performance.
3. Plan and execute in-store events and classes.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding and training of new team members; coach and develop team members.
8. Serve as Manager on Duty (MOD).
9. Promote a respectful, positive environment and serve as a role model.
10. Assist customers with locating products and providing solutions.
11. Participate in truck unloading, stocking, and other operational tasks.
12. Cross-train in custom framing sales and production.

Qualifications & Skills

Retail management experience preferred. Ability to remain standing for long periods, move throughout the store, lift heavy items, and work flexible hours including nights and weekends.

Physical & Work Environment

• Climate-controlled store environment with some outdoor work and stockroom activities.

Compensation

Base pay range: $18.00 - $23.20 per hour.

Additional Information

Michaels is committed to inclusion and equal opportunity. Benefits include health insurance, paid time off, tuition assistance, employee discounts, and more. For accommodations, contact Customer Care at 1-800-642-4235.