Customer Experience Manager (Victoria's Secret)

LUXURY VENTURES PTE. LTD.; Town of Islip (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

A leading company is seeking a Sales Leader to enhance customer experience and drive sales growth. This position involves creating a customer-centric culture, leading brand initiatives, and ensuring visual merchandising standards while fostering a strong team dynamic. The ideal candidate will excel in strategic planning, customer engagement, and sales optimization.

Qualifications

• Experience in retail sales leadership with a focus on customer experience.
• Strong capability in developing strategic action plans.
• Knowledge of visual merchandising standards.

Responsibilities

• Deliver an engaging customer experience focused on satisfaction.
• Maximize sales by maintaining a strong presence on the sales floor.
• Lead brand and team initiatives to improve store results.

Skills

Customer-centric culture

Sales leadership

Visual merchandising

Team mobilization

Job description

Position Summary

• Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.
• Drives result by developing and executing short term action plans and long-term strategies.
• Leads brand initiatives to create an excellent Associate and customer experience while meeting and exceeding company productivity standards.

Roles & Responsibilities:

Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:

• Foster a customer-centric culture, where the full energy and activity of store team are focused on delivering highly satisfying customer experiences
• Serves on Sales Leadership Team and is responsible for total store results
• Owns the customer experience throughout the total store
• Maximises sales potential by spending 80% of scheduled time on the sales floor
• Demonstrates excellent customer sales lead (CSL) behaviours while owning 10-12 segments per week
• Owns Best at Bras with a focus on current selling strategies
• Supports, models and enhances all selling and sales support behaviours to ensure a seamless customer experience
• Analyses customer experience reports and insights and mobilizes the team accordingly
• Promote ownership and accountability for category management
• Understands and adheres to and reinforces company and brand standards
• Gains business insights and creates SMART action plans that improves execution and results in partnership with category manager
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained
• Leads strategic planning of brand guide with category managers and partners with brand delivery team to ensure high level of visual merchandising execution
• Creates an awareness of and builds capabilities in loss prevention by fostering a culture of integrity and connecting the links between customer service, associate engagement and shrink.