Customer Experience Manager[Part Time]

Michael's; Weathersfield Township (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading retail company seeks a Store Manager in Weathersfield Township, OH. The role involves overseeing front-end operations, leading a team, and ensuring compliance with company standards. Ideal candidates will have retail management experience and a passion for customer service, contributing to a creative shopping experience.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to lead a team and manage store operations.
• Strong customer service skills.

Responsibilities

• Manage front-end operations and team performance.
• Assist Store Manager with compliance and policies.
• Lead training and onboarding of new team members.

Skills

Leadership

Customer Service

Team Management

Retail Operations

Education

Retail Management Experience

Job description

Store - YOUNGSTOWN-NILES, OH

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with onboarding new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management; support Talent Development; utilize leadership competencies for self-development
10. Serve as Manager on Duty (MOD)
11. Interact respectfully and positively with others; promote the organization’s vision and values; serve as a role model
12. Acknowledge customers, assist in locating products, and provide solutions
13. Participate in truck unloading and stocking processes, ensuring standards are met within budget
14. Manage and execute shrink and safety programs
15. Cross-train in Custom Framing selling and production
16. In stores without a Framing Manager, lead delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements

• Ability to remain standing for long periods
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves with ladder or similar equipment
• For assistance with essential functions, contact your supervisor to explore reasonable accommodations

Work Environment

• Public retail store setting; climate-controlled areas; some outdoor work for tasks like unloading trucks and retrieving shopping carts; Frame shop with glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants in the U.S. must meet legal requirements

About Michaels

Our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. Founded in 1973, headquartered in Irving, Texas, Michaels is the leading creative destination. We also own Artistree and MakerPlace by Michaels. For more, visit www.michaels.com.

Benefits & Inclusion

We prioritize team wellbeing with comprehensive benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations. Contact Customer Care at 1-800-642-4235 for assistance.