Sales & CRM Technology Business Analyst Intern

Otis Worldwide Corporation; Farmington (CT); Hybrid; USD 28,000 - 36,000; Part time

Job summary

Otis Worldwide Corporation is offering a Sales & CRM Technology Business Analyst Intern role focused on improving commercial processes and enabling digital transformation across the organization. You will support contract management, data migrations, and process mapping, while gaining exposure to CRM, CPQ, analytics, and enterprise platforms such as LucidChart and Azure DevOps.

The internship emphasizes collaborating with business and technical teams, documenting current-state and future-state

Qualifications

• Pursuing a bachelor’s degree in information systems, business analytics, computer science, IT, MIS, software engineering or related field.
• Must be actively enrolled for Summer 2027 intake and beyond.

Responsibilities

• Bridge business needs and technical solutions with stakeholders and tech teams.
• Analyze processes to improve efficiency, UX, and effectiveness via technology.
• Document As-Is and To-Be process maps; validate requirements and support design of tech solutions.
• Assist with data migration requirements, business rules, workflows, and wireframes.
• Contribute to project meetings, deliverables, and documentation; support testing and adoption.

Skills

Microsoft Excel

Business Analysis

Stakeholder Management

Presentations

Education

Bachelor's degree in Information Systems or related field

Tools

Microsoft Dynamics

CRM platforms

Lucidchart

Azure DevOps

Job description

The Sales & CRM Technology team partners with the Sales & Marketing organization to define and deliver the digital strategy and technology roadmap that enables business growth, improves seller productivity, and enhances customer engagement. The team supports and advances strategic commercial platforms including Customer Relationship Management (CRM), Configure Price Quote (CPQ), customer experience technologies, reporting, analytics, and other digital sales solutions used globally.As a Sales & CRM Technology Business Analyst Intern, you will support multiple initiatives focused on improving commercial processes, enabling strategic business capabilities, and driving digital transformation across the organization. This role will provide exposure to large-scale technology implementations, business analysis activities, and cross-functional collaboration with both business and technical teams.The internship assignment will focus on supporting the contract management lifecycle, migration of historical contract-related documentation into CRM platforms, documenting and analyzing current-state business processes, and helping develop future-state recommendations and implementation roadmaps.**Responsibilities*** Partner with business stakeholders and technology teams to bridge the gap between business needs and technical solutions.* Analyze business processes and identify opportunities to improve efficiency, effectiveness, and user experience through technology.* Document and facilitate current-state (\"As Is\") and future-state (\"To Be\") process mapping exercises.* Create, analyze, and validate business and functional requirements.* Assist with the design and documentation of technology solutions that align with global business systems and strategies.* Support systems design activities, including data migration requirements, business rules, process workflows, wireframes, and other project deliverables.* Participate in meetings, workshops, and work sessions with cross-functional teams.* Develop presentations and documentation to communicate recommendations, project updates, and solution designs.* Support project management activities, testing efforts, and user adoption initiatives as needed.* Gain hands-on experience with CRM, CPQ, customer experience platforms, reporting and analytics solutions, Lucidchart, Azure DevOps, and other enterprise technologies.**What You'll Learn**Through this internship, you will gain practical experience in:* Business analysis methodologies and best practices* Enterprise CRM and commercial technology platforms* Process mapping and workflow optimization* Requirements gathering and documentation* Data migration and systems implementation projects* Cross-functional stakeholder management* Presentation development and business communication* Project management and technology delivery processes**Education*** Currently pursuing a bachelor’s degree in: Information Systems, Business Analytics, Computer Science, Information Technology, Management Information Systems (MIS), Software Engineering, or a related technology-focused field* Must be actively pursuing a degree and remain enrolled in an accredited degree program following the internship start date in Summer 2027.**Qualifications*** Basic proficiency with Microsoft Office Suite, particularly Excel.* Demonstrated interest in business technology, digital transformation, systems analysis, or enterprise applications.* Experience with Microsoft Dynamics, CRM platforms, process mapping tools, or business analysis activities is a plus but not required.**Preferred Skills*** Strong analytical and problem-solving abilities* Effective verbal and written communication skills* Presentation and storytelling skills* Collaboration and teamwork* Organizational and project coordination skills* Ability to learn new technologies quickly* Negotiation and stakeholder management capabilities* Attention to detail and a continuous improvement mindset**Work Location**This position is primarily hybrid with a preference for candidates located in Connecticut who can periodically work from the office and collaborate with team members in person. Remote candidates may be considered, with occasional travel to Otis headquarters as business needs require.This internship offers a unique opportunity to contribute to meaningful business initiatives while gaining exposure to enterprise technology, global business operations, and digital transformation efforts within a leading global organization. The hourly range for this role is $20/hr to $26/hr. We may pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.