Spring 2027 Business Technology & CRM Management Intern

The International Center (Indianapolis); Indiana (PA); Hybrid; USD 17,000 - 24,000; Part time

Benefits offered by this job

Mentor program

Professional development weekly

Networking opportunities

Parking stipend

Office culture and collaboration

Job summary

The International Center in Indianapolis offers an undergraduate internship supporting the Senior VP of Operations & Chief of Staff and the Office Manager & CRM Administrator. You will work with Neon CRM and SQL to manage, analyze, and report data, and craft data stories for internal and external stakeholders.

This internship is designed for current undergraduates; master's and PhD candidates are considered overqualified.

Qualifications

• Undergraduate students only; master's/PhD candidates overqualified.
• Experience or coursework in data management, analytics, and reporting is preferred.
• Familiarity with CRM systems and data presentations is desirable.

Responsibilities

• CRM administration and data quality control.
• Document database use best practices.
• Develop administrative and user SOPs.
• Create and report intern program data analytics.
• Analyze donor records to identify trends.
• Support IT/help desk tasks.

Skills

Research skills

Organizational skills

Data visualization

Cultural awareness

Education

Undergraduate student

Tools

Neon CRM

SQL

Job description

POSITION SUMMARY

The selected intern works in direct support of The International Center’s Senior Vice President of Operations & Chief of Staff, and the Office Manager & CRM Administrator. This role is involved in the data systems and programs that manage our company’s organizational data. The intern uses data to help the organization identify and bridge customer and organizational gaps. This includes working with Neon CRM, which interfaces with SQL, to manage, analyze, and report data. This role also researches, analyzes, and creates data presentations that tell the story of our business to various constituents. Note: This internship is intended for current undergraduate students; master’s and PhD candidates are considered overqualified.

RESPONSIBILITIES

• CRM administration, data quality control, training
• Document best practices for database use
• Develop administrative and user SOP’s
• Create and report intern program data analytics
• Analyze donor records to identify trends
• Manage organizational projects – this “special needs” role and responsibilities will be further defined as project scopes & timelines arise
• Providehelp desk support

DESIRED LEARNING OUTCOMES

• Gain CRM management, analytic, research, and organizational experience
• Aid the organization in researching, analyzing, and telling its story
• Ability to acquire enhanced office and organizational skills

DESIRED SKILLS AND COMPETENCIES

• Research and organizational skills
• Data visualization
• Information aligned field/major
• Cultural awareness
• Note: This undergraduate internship does not include coding, programming, or engineering

EXPECTATIONS

• Be on time, be present, be engaged
• Communicate, participate, support your team and the mission

PAY & SCHEDULE

• $15/hour, plus $80 monthly parking stipend
• The Center’s office hours are 8:30 a.m. to 5:00 p.m., Monday - Friday
• Interns work an average of 20 hours per week during the fall and spring terms, and an average of 30 hours per week during the summer term
• Hybrid work possible, based on project needs and availability

BENEFITS

• Mentor committed to your success
• Weekly professional development programming
• Local and international networking opportunities
• Collaborative, respectful, fun work culture
• OPT/CPT, class credit, school stipend/scholarship application support