CRM & Tech Business Analyst Intern - Drive Digital Sales

Otis SE; Farmington (CT); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Otis SE in Farmington, CT is offering a Sales & CRM Technology Business Analyst Intern role. You will support initiatives to improve commercial processes and drive digital transformation across the organization, with exposure to CRM, CPQ, analytics, and enterprise tools.

The internship focuses on contract management lifecycle, data migration, and current-to-future state process mapping, while collaborating with cross-functional teams.

Qualifications

• Currently pursuing a bachelor’s degree in Information Systems, MIS, CS, IT, or related tech field.
• Strong interest in business technology and digital transformation.
• Basic familiarity with CRM platforms and process mapping is a plus.

Responsibilities

• Bridge business needs and technical solutions with stakeholders.
• Analyze processes to improve efficiency and user experience via technology.
• Document current and future-state process maps.
• Gather and validate business and functional requirements.
• Assist with design and documentation of tech solutions aligned to global systems.
• Support data migration, rules, workflows, and project deliverables.
• Participate in meetings and create communications for updates and designs.
• Support testing and user adoption activities as needed.

Skills

Microsoft Excel

Process mapping

Business technology interest

Education

Bachelor's degree in Information Systems / MIS / CS / IT

Tools

Microsoft Dynamics

CRM platforms

Job description

Otis SE in Farmington, CT is offering a Sales & CRM Technology Business Analyst Intern role. You will support initiatives to improve commercial processes and drive digital transformation across the organization, with exposure to CRM, CPQ, analytics, and enterprise tools.

The internship focuses on contract management lifecycle, data migration, and current-to-future state process mapping, while collaborating with cross-functional teams.