Sales & CRM Technology Business Analyst Intern

Otis SE; Farmington (CT); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Otis SE in Farmington, CT is offering a Sales & CRM Technology Business Analyst Intern role. You will support initiatives to improve commercial processes and drive digital transformation across the organization, with exposure to CRM, CPQ, analytics, and enterprise tools.

The internship focuses on contract management lifecycle, data migration, and current-to-future state process mapping, while collaborating with cross-functional teams.

Qualifications

• Currently pursuing a bachelor’s degree in Information Systems, MIS, CS, IT, or related tech field.
• Strong interest in business technology and digital transformation.
• Basic familiarity with CRM platforms and process mapping is a plus.

Responsibilities

• Bridge business needs and technical solutions with stakeholders.
• Analyze processes to improve efficiency and user experience via technology.
• Document current and future-state process maps.
• Gather and validate business and functional requirements.
• Assist with design and documentation of tech solutions aligned to global systems.
• Support data migration, rules, workflows, and project deliverables.
• Participate in meetings and create communications for updates and designs.
• Support testing and user adoption activities as needed.

Skills

Microsoft Excel

Process mapping

Business technology interest

Education

Bachelor's degree in Information Systems / MIS / CS / IT

Tools

Microsoft Dynamics

CRM platforms

Job description

The Sales & CRM Technology team partners with the Sales & Marketing organization to define and deliver the digital strategy and technology roadmap that enables business growth, improves seller productivity, and enhances customer engagement. The team supports and advances strategic commercial platforms including Customer Relationship Management (CRM), Configure Price Quote (CPQ), customer experience technologies, reporting, analytics, and other digital sales solutions used globally.

As a Sales & CRM Technology Business Analyst Intern, you will support multiple initiatives focused on improving commercial processes, enabling strategic business capabilities, and driving digital transformation across the organization. This role will provide exposure to large-scale technology implementations, business analysis activities, and cross-functional collaboration with both business and technical teams. The internship assignment will focus on supporting the contract management lifecycle, migration of historical contract-related documentation into CRM platforms, documenting and analyzing current-state business processes, and helping develop future-state recommendations and implementation roadmaps.

Responsibilities

• Partner with business stakeholders and technology teams to bridge the gap between business needs and technical solutions.
• Analyze business processes and identify opportunities to improve efficiency, effectiveness, and user experience through technology.
• Document and facilitate current-state ("As Is") and future-state ("To Be") process mapping exercises.
• Create, analyze, and validate business and functional requirements.
• Assist with the design and documentation of technology solutions that align with global business systems and strategies.
• Support systems design activities, including data migration requirements, business rules, process workflows, wireframes, and other project deliverables.
• Participate in meetings, workshops, and work sessions with cross-functional teams.
• Develop presentations and documentation to communicate recommendations, project updates, and solution designs.
• Support project management activities, testing efforts, and user adoption initiatives as needed.
• Gain hands-on experience with CRM, CPQ, customer experience platforms, reporting and analytics solutions, Lucidchart, Azure DevOps, and other enterprise technologies.

What You'll Learn Through this internship

• Business analysis methodologies and best practices
• Enterprise CRM and commercial technology platforms
• Process mapping and workflow optimization
• Requirements gathering and documentation
• Data migration and systems implementation projects
• Cross-functional stakeholder management
• Presentation development and business communication
• Project management and technology delivery processes

Education

Currently pursuing a bachelor’s degree in: Information Systems, Business Analytics, Computer Science, Information Technology, Management Information Systems (MIS), Software Engineering, or a related technology-focused field. Must be actively pursuing a degree and remain enrolled in an accredited degree program following the internship start date in Summer 2027.

Qualifications

• Basic proficiency with Microsoft Office Suite, particularly Excel.
• Demonstrated interest in business technology, digital transformation, systems analysis, or enterprise applications.
• Experience with Microsoft Dynamics, CRM platforms, process mapping tools, or business analysis activities is a plus but not required.

Preferred Skills

• Strong analytical and problem-solving abilities
• Effective verbal and written communication skills
• Presentation and storytelling skills
• Collaboration and teamwork
• Organizational and project coordination skills
• Ability to learn new technologies quickly
• Negotiation and stakeholder management capabilities
• Attention to detail and a continuous improvement mindset

Work Location

This position is primarily hybrid with a preference for candidates located in Connecticut who can periodically work from the office and collaborate with team members in person. Remote candidates may be considered, with occasional travel to Otis headquarters as business needs require.

The hourly range for this role is $20/hr to $26/hr.

We may pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis

Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.