Sales Coordinator – Scheduling & Customer Experience

L.A. Hydro-Jet & Rooter Service; Sun Valley (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Bonus program

Job summary

L.A. Hydro Jet & Rooter Services is seeking a Sales Coordinator to join our team. The role focuses on scheduling approved estimates and bids for jetting and repair, coordinating with customers, technicians, dispatch, and management to ensure efficient project timelines.

You will convert estimates into sold work, document requirements, and verify pricing before scheduling. Compensation is tied to labor market data with a typical hourly range and bonus opportunities.

Qualifications

• Strong communication and customer service skills.
• Excellent organizational and follow-up abilities.
• Ability to multitask in a fast-paced environment.
• Attention to detail and accuracy.
• Problem-solving skills and sound judgment.
• Ability to work collaboratively with field and office personnel.

Responsibilities

• Review approved estimates and communicate project details with customers.
• Convert estimates into sold work and accurately document project requirements.
• Verify estimate pricing and scope accuracy prior to scheduling.
• Coordinate project scheduling with customers and property representatives.
• Maintain consistent follow-up communication through phone and email.
• Schedule pre-work inspections and coordinate project planning activities.
• Obtain permits and arrange DigAlert notifications when required.
• Ensure all customer notices and project-related communications are completed.
• Work closely with Dispatch to coordinate field staffing and project timelines.
• Respond to a high volume of inbound and outbound customer calls.
• Evaluate customer requests and prioritize emergency service needs.
• Assist in identifying plumbing service needs and routing work appropriately.

Skills

Strong communication

Customer service

Organizational skills

Follow-up

Multitasking

Attention to detail

Tools

CRM software

Phone & email etiquette

Job description

L.A. Hydro Jet & Rooter Services is seeking a Sales Coordinator to join our team. The role focuses on scheduling approved estimates and bids for jetting and repair, coordinating with customers, technicians, dispatch, and management to ensure efficient project timelines.

You will convert estimates into sold work, document requirements, and verify pricing before scheduling. Compensation is tied to labor market data with a typical hourly range and bonus opportunities.