Sales Coordinator - Customer Success & Quote Specialist

Central Wire Group of Companies; Illinois; On-site; USD 42,000 - 64,000; Full time

Job summary

Central Wire Group of Companies in Illinois is seeking a Sales Coordinator to support customer service and sales activities, including contract review, order entry and maintenance, quotes, and follow-up. The role emphasizes timely communication, backlog monitoring, and collaboration with outside sales and internal departments to ensure accurate orders.

Responsibilities include developing customer relationships, responding to inquiries, processing orders and changes, maintaining records in sales

Qualifications

• High school diploma or GED required.
• 1–3 years of inside sales experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to perform basic math functions accurately.

Responsibilities

• Develop and maintain strong customer relationships to encourage trust, loyalty, and satisfaction.
• Communicate clearly with customers regarding products, services, quotes, orders, and order status.
• Respond to inquiries in a timely manner including pricing, availability, delivery, quotes, and changes.
• Process orders, change orders, claims, returns according to policies.
• Perform contract review, order entry, maintenance, and backlog monitoring.
• Follow up on inquiries and opportunities to support the sales process.
• Maintain activity records, quotes, and pipeline opportunities in sales software.
• Learn and demonstrate products, services, procedures, and pricing/lead times.
• Collaborate with outside sales and internal departments to ensure quality service.

Skills

MS Word

MS Excel

Sales systems

Communication

Customer service

Team collaboration

Time management

Education

High school diploma (GED)

Tools

CRM software

Job description

Central Wire Group of Companies in Illinois is seeking a Sales Coordinator to support customer service and sales activities, including contract review, order entry and maintenance, quotes, and follow-up. The role emphasizes timely communication, backlog monitoring, and collaboration with outside sales and internal departments to ensure accurate orders.

Responsibilities include developing customer relationships, responding to inquiries, processing orders and changes, maintaining records in sales