Sales Coordinator/Administrative Assistant- Royal Palms Resort and Spa

The Unbound Collection by Hyatt; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free meals for staff

Room nights discount

Medical, Dental and Vision Insurance

Retirement savings plan

Professional development

Job summary

Royal Palms Resort and Spa in Phoenix seeks a Sales Coordinator to support the Sales & Events team with day-to-day operations and exceptional service to Sales Managers and clients. This role blends administrative, operational, and client-facing tasks to drive the sales process and guest experience.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced hospitality environment.

Qualifications

• Minimum of one year in administrative, sales support, or hospitality roles.
• Proficiency with Outlook, Word, and Excel.
• Excellent verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Handle incoming calls, emails, and internet inquiries promptly.
• Support multiple Sales Managers with daily requests and tasks.
• Create contracts, amendments, and client-facing documents with Sales Managers.
• Process sales commissions and assist with tracking and reporting.
• Coordinate site tours and logistics for Sales Managers.
• Maintain and update booking information in sales systems.
• Collaborate across departments to ensure smooth sales-to-event handover.

Skills

Administrative support

Sales coordination

Hospitality experience

Multitasking

Communication skills

Team collaboration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Organization- Royal Palms Resort and Spa

Summary

The Sales Coordinator plays a key role in supporting the Sales & Events team by ensuring seamless day-to-day operations and delivering exceptional service to both Sales Managers and prospective clients. This dynamic position combines administrative, operational, and client-facing responsibilities that contribute directly to the success of the sales process and overall guest experience.

Primary Responsibilities include:

• Managing incoming phone calls, email inquiries, and internet leads with professionalism and prompt attention
• Supporting multiple Sales Managers simultaneously with daily requests, projects, and administrative tasks
• Partnering with Sales Managers to create contracts, amendments, and other client-facing documents
• Processing sales commissions, maintaining commission records, and assisting with commission tracking and reporting
• Coordinating and scheduling site tours for Sales Managers, ensuring all tour details and logistics are arranged in advance
• Maintaining and updating booking information within sales systems and databases
• Collaborating with internal departments to ensure a smooth transition from sales to event execution

The ideal candidate is highly organized, detail-oriented, and passionate about delivering exceptional service. They thrive in a fast-paced hospitality environment, effectively manage multiple priorities, and take pride in producing accurate, high-quality work. This individual is eager to expand their knowledge of hotel sales and events, embraces new challenges with enthusiasm, and contributes to team success through both collaboration and independent initiative. Strong communication skills, professionalism, and a proactive approach are essential for success in this role.

Qualifications

• Minimum of one year of administrative, sales support, or hospitality experience, preferably in a luxury hotel environment
• Proficiency in Microsoft Outlook, Word, and Excel
• Strong organizational skills with exceptional attention to detail
• Excellent verbal and written communication skills with a professional demeanor
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills and a commitment to providing outstanding customer service
• Ability to work independently while supporting multiple Sales Managers and collaborating across departments

Why work for Royal Palms Resort and Spa?

• Enjoy free employee meals in our employee dining hall
• Discounted & Complimentary Hotel Room Nights
• Medical Dental and Vision Insurance (Full-time colleagues)
• Retirement savings plan
• Excellent training and professional development
• Opportunities to work around the world with Hyatt Hotels and Resorts
• Tuition/Wellness reimbursement, up to $1,000 a year!

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.