Sales Coordinator-56300

Auro Hotels; Greenville (AL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Hotel discounts

Job summary

Auro Hotels in Greenville, AL is seeking an Area Sales Coordinator to join our team. You will handle sales calls, provide guest information, and work closely with the sales department to promote hotel facilities and services.

The role requires strong English communication skills, a customer-focused mindset, and willingness to work flexible hours including evenings and weekends. You will interact with multiple hotels in our portfolio to ensure seamless guest experiences.

Qualifications

• Strong customer-service and communication skills are essential for handling guest inquiries and sales calls efficiently.
• Ability to read, write, and understand English.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Maintain information on hotel facilities to promote to guests and callers.
• Answer sales phone lines with a clear, pleasant tone and in line with hotel sales verbiage.
• Take ownership of calls and anticipate guest needs to enhance the guest experience.
• Provide accurate information on availability, room types, rates, facilities and local attractions.
• Operate the reservations system and generate printed reports.
• Adhere to reservation policies including room blocks and rate quotations.
• Collaborate with sales, management, and other hotel departments.
• Assist Sales Department as needed.
• Complete all training and maintain a professional appearance.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Tools

Reservation system

Job description

Area Sales Coordinator

Job Description

The beautiful AC Hotel Greenville, the Residence Inn/Springhill Suites Greenville and the Courtyard downtown Greenville are looking for a knowledgeable, hardworking and energetic Area Sales Coordinator to join our team.

Essential Job Functions

• Maintain information on hotel facilities to promote to guests and callers.
• Answer Sales phone lines using a clear and pleasant tone of voice using correct hotel sales verbiage. Actively listen to callers, responding to their requests in a timely manner.
• Take personal ownership of each call and anticipate the caller’s needs to create the ultimate Guest Experience.
• Provide accurate information regarding availability, guestroom types and accommodations, room rates, hotel facilities, and services, local attractions/events, transportation to and from the hotel, etc.
• Operate computer system reservations. Initiate and retrieve printed reports from computer printers.
• Adhere to all policies related to reservation operations, including the proper handling of room blocks, closed-out periods, rate quotations, etc.
• Maintain effective communication with all hotel departments while working closely with the sales department and management.
• Assisting Sales Department as needed.
• Completes all training as assigned.
• Always maintains a clean and neat appearance.
• Must be able to work flexible work hours/schedule, including evenings, weekends, and holidays.
• Must be able to read, write and understand English

Benefits:

We value our employees and offer a comprehensive benefits package, including:

• Health insurance, 401 K, Paid Time Off, Hotel Discounts

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.