Sales Coordinator

North Carolina's Electric Cooperatives; Raleigh (NC); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

North Carolina’s Electric Cooperatives seeks a Sales Coordinator to interact daily with existing customers, process and expedite orders, and ensure satisfaction. You will serve as the primary internal point of contact for customers, delivering exceptional service and support.

The role requires a high school diploma (college degree preferred) and at least one year in a customer service-related position, with order-entry experience preferred.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.

Responsabilités

• Enter orders for stock items, non-stock items, and direct ship orders. Follow up, expedite, reconcile discrepancies, and maintain orders through completion to ensure satisfactory results.
• Respond promptly to customer inquiries and provide updates regarding order status, shipping, changes, and other order-related needs.
• Request vendor quotations as required and purchase materials according to established procedures.
• Verify vendor invoices for direct shipments against purchase orders for accuracy in pricing, quantities, miscellaneous charges, and other details, and forward approved invoices to Accounting for payment.
• Review the Invoice Edit Report daily for accuracy. Review customer Open Sales Reports and initiate investigations into orders when necessary.
• Maintain customer accounts and supporting documentation in an organized and accessible manner.
• Provide backup support for others in the department and assist the Director of Sales with special projects as required. Additional responsibilities may evolve to meet business needs and industry changes.

Connaissances

Order entry

Customer service

Typing accuracy

Time management

Verbal and written communication

Formation

High school diploma or equivalent

College degree preferred

Outils

MS Office

Description du poste

Division: Tarheel Electric Membership Association, Inc. (TEMA)

As a Sales Coordinator, you will interact daily with existing customers. You will receive, process, and expedite orders and maintain effective follow-up procedures to ensure customer satisfaction. As part of our sales team, you will serve as the primary internal point of contact for our customers, delivering exceptional service and support.

Academic and Trade Qualifications

High school diploma or equivalent required. College degree preferred.

Work Experience

Minimum of one year of experience in a customer service-related position. Order entry experience preferred.

Responsibilities

• Order Processing: Enter orders for stock items, non-stock items, and direct ship orders. Follow up, expedite, reconcile discrepancies, and maintain orders through completion to ensure satisfactory results.
• Customer Service: Respond promptly to customer inquiries and provide updates regarding order status, shipping, changes, and other order-related needs.
• Purchasing: Request vendor quotations as required and purchase materials according to established procedures.
• Invoice Review: Verify vendor invoices for direct shipments against purchase orders for accuracy in pricing, quantities, miscellaneous charges, and other details, and forward approved invoices to Accounting for payment.
• Order and Billing Review: Review the Invoice Edit Report daily for accuracy. Review customer Open Sales Reports and initiate investigations into orders when necessary.
• Record Management: Maintain customer accounts and supporting documentation in an organized and accessible manner.
• Department Support: Provide backup support for others in the department and assist the Director of Sales with special projects as required. Additional responsibilities may evolve to meet business needs and industry changes.

Job Knowledge

Knowledge of customer service and order entry processes preferred, with the ability to learn established purchasing, order processing, and sales procedures.

Abilities and Skills

Proficient computer skills with strong attention to detail and an emphasis on typing accuracy. Highly organized with excellent time management skills and the ability to perform effectively in a fast-paced, time-sensitive work environment. Excellent verbal and written communication skills. Must demonstrate a strong work ethic, positive attitude, and willingness to learn and be coached.

Relationships and Contacts

The position reports to the Director of Sales Administration and works closely with other members of the Sales Team. The position also interacts regularly with members of the Purchasing, Warehouse, and Accounting departments and serves as a primary internal point of contact for customers.

Reports to

Director of Sales Administration

Working Conditions

Onsite office environment. Must be available during emergency weather conditions.

Work Authorization

Visa sponsorship is not available for this position. Applicants must be legally authorized to work in the United States now and in the future. The company does not provide visa sponsorship or immigration support for this position.

Company Profile

North Carolina’s Electric Cooperatives (http://ncemcs.com/about/ncemc.htm) is the brand for the family of organizations formed to support the state’s 26 local electric cooperatives, including: North Carolina Electric Membership Corporation, the power supplier to many of the electric cooperatives; North Carolina Association of Electric Cooperatives, the cooperatives’ trade association; and Tarheel Electric Membership Association, Inc. (TEMA), a central purchasing and materials-supply cooperative.

North Carolina Electric Membership Corporation provides equal employment opportunities (EEO) to all applicants for employment.