Sales Coordinator

Montage Hotels & Resorts; Newport Beach (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Montage Hotels & Resorts in Newport Beach, CA is seeking a Sales Coordinator to support the Sales Office and Group Sales Managers. The role focuses on delivering exceptional client service, maintaining department visibility, and cultivating lasting client relationships.

Ideal candidates have a Bachelor’s degree (preferred) and at least two years of hotel customer service experience, with strong communication and writing skills. Proficiency in Word, Excel, and Delphi is required for daily tasks.

Qualifications

• Bachelor’s Degree preferred.
• Two years’ customer service in a hotel environment.
• Strong reading/writing and communication skills.
• Ability to resolve customer needs and complaints.
• Ability to work independently with minimal supervision.
• Proficiency with Word, Excel, and Delphi.

Responsibilities

• Provide excellent customer service to clients and guests, including group bookings.
• Maintain visibility and integrity of the department across the resort.
• Develop trusting, long-term relationships with accounts.
• Support Sales initiatives as an inside sales liaison.
• Assist in travel and tradeshow preparations.

Skills

Customer service

Communication

Reading & writing

Independent work

Budgeting basics

Self-motivation

Education

Bachelor's degree preferred

Tools

Word

Excel

Delphi

Job description

Sales Coordinator

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Summary

The Sales Coordinator is responsible for performing daily tasks that assist the Sales Office and Group Sales Managers in alignment with the department’s long term goals and objectives.

Essential Functions

• Provide excellent customer service to our clients and their guests, third party and direct bookings.
• Maintain visibility and integrity of our department throughout the resort promoting mutual cooperation in assuring our clients are delivered the service as promised.
• Develop a trusting and long term relationship with our accounts.
• Support Sales initiatives across the Sales Office including daily client service, acting as an “inside sales” contact and liaison handling assisting with group leads in the absence of the sales representative when out of office or traveling.
• Assist in the preparation for travel and tradeshows.

Qualifications

• Bachelor’s Degree preferred.
• Two years’ experience in customer service in a hotel environment.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish and master goals.
• Ability to identify and assist in the development of accounts.
• Ability to act independently with minimal or no supervision.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi.
• Tasks with Delphi will require follow notes and account entries from post trade shows and telephone activity
• Math skills, as well as budgetary analysis capabilities required.

PHYSICAL DEMANDS

Most work tasks are performed indoors and at a desk. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

The pay scale for Sales Coordinator is $24.00 per hour.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.