Sales Coordinator

Oliver Hotels & Resorts; Los Angeles (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Oliver Hotels & Resorts is seeking a Sales Coordinator in Los Angeles to support the sales team, maintain client relationships, and manage group details and communications for a seamless guest experience.

The role focuses on coordinating group room blocks, updating group protocols, and ensuring accurate billing and timely follow-ups on contracts and introductions.

Qualifications

• Strong interpersonal and communication skills.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.

Responsibilities

• Maintains positive and professional staff and client relationships; welcomes and greets clients and office guests.
• Enters group room blocks into the appropriate software.
• Maintains an accurate inventory of sales collateral and promotional materials.
• Implements and executes all Group Savvy Functions and ensures that protocol is up to date at each property.

Skills

Interpersonal skills

Communication

Reading & writing

Problem solving

Job description

Job Type

Full-time

Description

Job Summary

The Sales Coordinator is responsible for supporting the sales department and maintaining client relationships with a focus on group details and ongoing communications to ensure a seamless experience.

Essential Duties and Responsibilities

• - Maintains positive and professional staff and client relationships; welcomes and greets clients and office guests.
• - Enters group room blocks into the appropriate software.
• - Maintains an accurate inventory of sales collateral and promotional materials.
• - Implements and executes all Group Savvy Functions and ensures that protocol is up to date at each property (Bi-weekly audits).
• - Communicates with the guest services team and the management team all check-in procedures and room assignments for groups upon their arrival date to ensure contract terms and requests are met.
• - Ensures proper and timely follow-up for all definite contracts, introductions, and review of contract.
• - Acts as the onsite contact for daily and weekly meeting room functions and group arrival ensuring all needs and requirements have been met.
• - Ensures accurate and timely billing procedures are in place for meeting functions and group business.
• - Assist potential clients in the absence of the supervisor by giving tours and gathering information.
• - Conducts day-to-day social media activities, including posting, responding to comments/messages, and creating engaging content to attract and retain followers on multiple platforms.
• - Maintains current knowledge related to competition, trends, and market conditions and effectively applies strategies to increase business.
• - Answers phones in a professional manner and appropriately directs calls.
• - Enters and maintains all group commissions and rebates.
• - Submits brand reward points for planners, groups and as assigned by supervisor.
• - Implements Group Resume two weeks out for hotel(s) for review at hotel meetings with PMT.
• - Sends weekly group pick up information to hotel PMT.
• - Completes all training as assigned.
• - Assist Sales team with administrative tasks as needed.
• - Performs additional responsibilities as assigned by leadership.

Requirements

Qualifications

• - Strong interpersonal and communication skills.
• - Ability to speak clearly and listen attentively.
• - Ability to read and write effectively.
• - Ability to resolve problems effectively.
• - Ability to manage stressful situations with poise and finesse.

Salary Description

$26.25 per hour