Sales Coordinator

Insight Global; Kohler (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global in Wisconsin, Kohler is seeking a qualified Sales Coordinator to manage assigned customer accounts and drive order fulfillment. You will create quotes, process POs in SAP, and maintain data across SAP, Salesforce, Smartsheet, and Excel.

The role emphasizes proactive issue resolution and collaboration with Sales, Finance, and Production Planning. The ideal candidate has 3+ years in sales coordination or order management, strong Excel skills, and experience with SAP/Salesforce.

Qualifications

• 3+ years in sales coordination or order management.
• Experience with SAP and/or Salesforce preferred; willingness to learn other systems.
• Strong Excel skills with data reporting and order information.

Responsibilities

• Manage assigned customer accounts; primary contact for orders.
• Create quotations and process POs in SAP with accurate pricing.
• Monitor backlog, status, aging; resolve holds and delays.
• Maintain data across SAP, Salesforce, Smartsheet, and Excel.
• Investigate invoice discrepancies, returns and post-sale issues.
• Perform routine order audits for accuracy and issue prevention.
• Collaborate with Sales, Finance, Production Planning, Engineering.
• Assist with progress payments and basic account reconciliations.
• Identify process gaps; contribute to continuous improvement.
• Support onboarding and training of new Sales Coordinators.
• Provide backup coverage for secondary accounts.
• Review letters of credit and coordinate revisions when required.
• Support export control and international trade compliance.
• Communicate with customers and internal credit teams.

Skills

Order management

Customer service

Excel

Communication

Multitasking

Team collaboration

Problem solving

Education

Bachelor's degree in Business / Supply Chain / Operations / Finance

Tools

SAP

Salesforce

Job description

Job Description

• Manage assigned customer accounts and serve as a primary point of contact for order-related needs.
• Create quotations and process customer purchase orders in SAP, ensuring accurate pricing, terms, and order information.
• Monitor order backlog, status, and aging while proactively resolving holds, discrepancies, and delays.
• Maintain accurate information across systems including SAP, Salesforce, Smartsheet/Microsoft Lists, and Excel.
• Investigate and resolve invoice discrepancies, returns, and other post-sale customer issues.
• Perform routine order audits to maintain accuracy and identify potential issues.
• Partner with Sales, Finance, Production Planning, Engineering, and other internal teams to resolve customer needs.
• Assist with progress payments and basic account reconciliation.
• Identify process gaps and contribute to continuous improvement initiatives.
• Support onboarding and training of new Sales Coordinators.
• Provide backup coverage for secondary accounts as needed.
• Review and validate letters of credit and coordinate revisions when required.
• Support compliance with applicable export control and international trade requirements.
• Communicate regularly with customers and internal credit teams.

Skills and Requirements

• 3+ years of relevant experience in sales coordination, order management, customer service, supply chain, operations, or a similar environment preferred.
• Bachelor's degree in Business, Supply Chain, Operations, Finance, or a related field is a plus, but a degree is not required.
• Experience working with SAP and/or Salesforce is strongly preferred. Candidates who have experience with comparable systems and can learn new technology quickly will also be considered.
• Strong Microsoft Excel skills and comfort working with data, reporting, and order information.
• Ability to troubleshoot order issues involving pricing, system discrepancies, account information, or delivery requirements.
• Strong organizational skills with the ability to manage multiple accounts and competing priorities.
• Excellent written and verbal communication skills.
• Comfortable working independently while collaborating closely with a team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].