Sales Coordinator

EOS; Goleta (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & DismEM

Company paid Short Term Disability

Company paid Long Term Disability

401k Retirement Plan

Job summary

El Capitan Canyon Resort in California seeks a Sales Coordinator to support the Sales Director and Managers in day-to-day operations, proposals, and event coordination. You will manage inquiries, confirm contracts, and prepare reports using the resort's systems.

Reporting to the Sales Director, you will orchestrate site inspections, liaise across departments, and identify opportunities to maximize revenue through up-selling while delivering high-level service to diverse groups.

Qualifications

• 1+ year of direct administrative experience; luxury hotel sales, marketing and/or hotel operations preferred.
• Strong administrative skills including filing, proofreading/editing, handling calls, mailing and document creation.
• Typing skills of at least 50 words per minute.
• Effective verbal and written communication with all levels of staff and guests.
• Proficient in MS Office; Delphi experience favored.

Responsibilities

• Answer phones and route inquiries to appropriate managers.
• Prepare and confirm client proposals and contracts.
• Run daily/weekly reports using resort systems (Delphi preferred).
• Coordinate event documentation and liaise with sales, departments and clients.
• Identify revenue opportunities through up-selling and enhancements.
• Greet onsite contacts and act as liaison throughout the event cycle.
• Conduct site inspections and showcase property features.
• Coordinate banquet/meeting space for groups.
• Maintain interdepartmental communication for Group Sales Team.
• Assist in developing leads and securing re-bookings.
• Utilize sales management system to manage and report business.

Skills

Administrative experience

Typing 50 wpm

Strong communication

Multitasking

Team collaboration

Adaptability

Tools

Delphi

MS Office

Word

PowerPoint

Excel

Job description

Do you enjoy the outdoors and working with people? Located just 15 minutes north of Santa Barbara or 20 minutes south of Buellton, California, El Capitan Canyon Resort may have the opportunity you have been seeking. Join our team working with clients who are planning a group stay at the resort. Our clientele includes a variety of market segments from school and adventure groups to corporate clients and destination weddings. We offer a luxury glamping experience on 300 acres in a stunning natural environment. Reporting to the Sales Director, the Sales Coordinator will work with group inquiries to secure various aspects of their stay on property from lodging reservations to meeting space and resort activities.

Duties and Responsibilities

The Sales Coordinator will assist the Sales Directors and Managers with day-to-day organizational efforts to include:

• Answering phones and directing incoming leads or inquiries to appropriate managers.
• Assist in the preparation and confirmation of client proposals and contracts.
• Responsible for daily/weekly reporting duties via current resort systems: working knowledge of Delphi preferred.
• Prepares all event documentation and coordinates with sales, resort departments and customers to ensure a consistent, high-level service.
• Recognizes opportunities to maximize revenue by up selling and offering enhancements.
• Meet and greet onsite contacts.
• Acts as liaison between sales and customers throughout the event process.
• Conduct a professional, thorough site inspection of the resort with clients, exhibiting key features and benefits of the property.
• Proactively identifies operational challenges associated with the events and works with the Director and customers to solve these challenges and/or develop alternative solutions.
• Coordinates banquet and meeting space for assigned groups.
• Maintains clear and consistent communication with the Banquet and Events Manger throughout the event with not only the client, but all resort guests’ experience in mind.
• Develop and maintain effective interdepartmental communication among all departments on behalf of the Group Sales Team.
• Assist sales staff in promoting the resort, developing leads and securing re-bookings.
• Use property’s computerized sales management system to manage the resorts business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Perform any other job-related duties as assigned.

Requirements

• Must possess 1+ year of direct, related administrative experience; luxury hotel sales, marketing and/or hotel operations experience is preferred.
• Must have strong administrative skills including (but not limited to): accurate and timely filing, proofreading and editing documents, managing multiple incoming telephone calls, faxing, mailing, emailing and ability to create various business documents.
• Typing skills of at least 50 words per minute.
• Must be able to effectively communicate both verbally and written with all levels of team members and guests in an attentive friendly, courteous and service oriented manner.
• Computer proficiency is required with proven abilities in MS Office, Word, Power Point, Excel; those with prior experience utilizing Delphi will be strongly favored.
• Maintain regular attendance in compliance with El Capitan Canyon Resort standards, as required by scheduling, which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming.
• Must possess superior multi-tasking skills and the ability to work well in a fast-paced environment.

Benefits

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

• Paid Parental Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long Term Disability
• 401k Retirement Plan

Remote: No

Housing Provided: No