Sales Coordinator

Hilton; Detroit (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

Hilton is seeking a results-oriented Sales Coordinator to provide administrative and operational support to the hotel’s Sales team in Detroit. You will help drive revenue through lead management, calendar maintenance, and coordinated client interactions, contributing to a seamless luxury guest experience.

The role requires exceptional organizational and communication skills, the ability to manage multiple priorities, and a professional, service-oriented demeanor in a fast-paced luxury

Qualifications

• Previous experience in hotel sales, hospitality, events, or related administrative role.
• Experience in a luxury hotel or high-end hospitality environment is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple projects, deadlines, and priorities simultaneously.
• Professional, polished, and service-oriented demeanor.
• Strong interpersonal skills and the ability to build positive relationships with clients and colleagues.
• Proficiency with Microsoft Office Suite and familiarity with hotel sales system preferred.
• Ability to work independently while also functioning effectively as part of a team.
• Flexibility to support occasional evenings, weekends, or special events as business needs require.

Responsibilities

• Provide day-to-day administrative and organizational support to the Sales team.
• Assist with maintaining sales calendars, schedules, and departmental files.
• Manage internal meetings and events on behalf of the team, and serve as the meeting scribe as required.
• Own the lead-catching process, including: qualifying and assigning leads appropriately, and in a timely manner.
• Building leads accurately within the hotel sales system and providing data as requested.
• Providing Sales Manager with additional information as requested, including STR data, forecasted occupancy, BAR rates, etc.
• Respond to client communications in a timely, polished, and professional manner.
• Maintain accurate and up-to-date client, account, and sales information within hotel sales systems.
• Prepare and distribute internal communications, group resumes, meeting information, and other operational documents as appropriate.
• Prepare and distribute reports and updates related to sales activity, production, performance, and competitors.
• Assist with coordinating and executing appointments, client visits, site inspections, and sales-related events.
• Assist Sales Managers with VIP arrangements, amenities, and special requests as needed.
• Support the coordination of familiarization (FAM) trips, client entertainment, trade shows, sales missions, and other promotional activities.
• Manage the contract turnover process, ensuring the accuracy of all records and information within the hotel sales system, and within hard files.

Skills

Communication skills

Organizational skills

Multitasking

Interpersonal skills

Teamwork

Microsoft Office

Service orientation

Attention to detail

Tools

Hotel sales system

Microsoft Office Suite

Job description

POSITION PURPOSE

The Sales Coordinator provides administrative and operational support to the hotel’s Sales team, helping to achieve departmental revenue and business-development goals, while ensuring a seamless and professional experience for prospective and existing clients. This position serves as an important link between Sales, hotel operations, and clients, supporting the coordination of group, corporate, leisure, event, and other revenue-generating business.

The ideal candidate is highly organized, detail-oriented, service-minded, and able to manage multiple priorities in a fast-paced luxury hospitality environment. The Sales Coordinator demonstrates exceptional communication skills and a commitment to delivering the elevated level of service expected of a luxury hotel.

ESSENTIAL FUNCTIONS

• Provide day-to-day administrative and organizational support to the Sales team.
• Assist with maintaining sales calendars, schedules, and departmental files.
• Manage internal meetings and events on behalf of the team, and serve as the meeting scribe as required.
• Own the lead-catching process, including:
• Qualifying and assigning leads appropriately, and in a timely manner
• Building leads accurately within the hotel sales system
• Providing Sales Manager with additional information as requested, including STR data, forecasted occupancy, BAR rates, etc.
• Respond to client communications in a timely, polished, and professional manner.
• Maintain accurate and up-to-date client, account, and sales information within hotel sales systems.
• Maintain health and administrative functionality of hotel sales system.
• Assist with tracking sales activities, leads, opportunities, definite business, and lost business.
• Assist with preparing sales proposals, presentations, contracts, and reports as needed.
• Support the coordination and execution of appointments, client visits, site inspections, and sales‑related events.
• Assist Sales Managers with VIP arrangements, amenities, and special requests as needed.
• Support the coordination of familiarization (FAM) trips, client entertainment, trade shows, sales missions, and other promotional activities.
• Manage the contract turnover process, ensuring the accuracy of all records and information within the hotel sales system, and within hard files.
• Prepare and distribute internal communications, group resumes, meeting information, and other operational documents as appropriate to ensure a seamless guest experience.
• Prepare and distribute reports and updates related to sales activity, production, performance, and competitors.
• Maintain a thorough understanding of hotel amenities, guestrooms, meeting spaces, restaurants, spa, and other offerings in order to effectively support client needs.
• Represent the hotel professionally and consistently reflect the property’s luxury service standards.
• Maintain confidentiality of guest, client, and hotel information.
• Perform other duties and responsibilities as assigned.

QUALIFICATION STANDARDS

Experience & Relevant Skills

• Previous experience in hotel sales, hospitality, events, or a related administrative role preferred.
• Previous experience in a luxury hotel or high‑end hospitality environment is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple projects, deadlines, and priorities simultaneously.
• Professional, polished, and service-oriented demeanor.
• Strong interpersonal skills and the ability to build positive relationships with clients and colleagues.
• Proficiency with Microsoft Office Suite and familiarity with hotel sales system preferred.
• Ability to work independently while also functioning effectively as part of a team.
• Flexibility to support occasional evenings, weekends, or special events as business needs require.

WORK ENVIRONMENT

This position operates in a dynamic luxury hotel environment and regularly interacts with guests, clients, hotel leadership, and colleagues across multiple departments. The Sales Coordinator should be comfortable working in a highly service-oriented setting where professionalism, responsiveness, and attention to detail are essential. The Sales Coordinator is expected to model NoMad's culture, professionalism, discretion, service philosophy, and commitment to creating an exceptional workplace.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands, and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.