Sales Service Coordinator

Hilton; Ponce (PR); On-site; USD 42,000 - 62,000; Full time

Job summary

Hilton is seeking a Sales Services Coordinator to support events from sale to execution, delivering memorable hospitality experiences for guests. You will respond to inquiries, assist with client meetings, coordinate site visits, and manage BEOs and reports.

The role requires 1–3 years in hotel sales or related areas and fluent English/Spanish communication. The position emphasizes organization, CRM usage, and Excel-driven reporting.

Qualifications

• Associate's Degree in Hospitality Management, Business Administration, Marketing, Communications, or related field required.
• Bachelor's Degree, preferred.
• to 3 years of experience in: Hotel sales, Hospitality administration, Sales support, Customer service, Event coordination.
• Experience preparing proposals, contracts, reports, and correspondence.
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
• Strong Excel skills including spreadsheets, tracking logs, and reporting.
• CRM experience preferred (Salesforce, Delphi, CI/TY, or comparable sales software).
• Knowledge of hotel sales processes, group bookings, and catering/event coordination preferred.
• Ability to prepare and manage: Contracts, Proposals, RFP responses, Banquet Event Orders (BEOs), Booking reports.
• Fully bilingual (English and Spanish) required.
• Excellent verbal and written communication skills in both languages.
• Highly organized; Customer-focused; Comfortable with multiple deadlines; Detail-oriented; Technology savvy; Professional in appearance and communication.

Responsibilities

• Provide exceptional client service: Respond to inquiries, manage calls and emails, and provide timely, professional support throughout the event planning process.
• Support the sales process: Assist with client meetings and site inspections, and help deliver a seamless planning experience from proposal through execution.
• Coordinate event logistics: Input and update event details in booking systems, coordinate site visits, and arrange VIP services.
• Prepare and distribute documents: Create and share Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post-event reports to ensure alignment across teams.
• Stay organized and detail-focused: Prioritize tasks, manage timelines, and maintain accurate records to support high-quality service and operational efficiency.

Skills

Customer service

Event coordination

Sales support

Communication

Education

Associate's Degree in Hospitality/Business/Marketing/Communications

Bachelor's Degree, preferred

Tools

Microsoft Office

CRM experience (Salesforce/Delphi/CI/TY)

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As a Sales Services Coordinator, you’re not just supporting events from sale to execution – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description

Here’s what you’ll do during a typical day:

• Provide exceptional client service: Respond to inquiries, manage calls and emails, and provide timely, professional support throughout the event planning process
• Support the sales process: Assist with client meetings and site inspections, and help deliver a seamless planning experience from proposal through execution
• Coordinate event logistics: Input and update event details in booking systems, coordinate site visits, and arrange VIP services
• Prepare and distribute documents: Create and share Banquet Event Orders (BEOs), group resumes, menus, diagrams, and post-event reports to ensure alignment across teams
• Stay organized and detail-focused: Prioritize tasks, manage timelines, and maintain accurate records to support high-quality service and operational efficiency

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, the candidate must be able to demonstrate the following skills, abilities and knowledge:

• Associate's Degree in Hospitality Management, Business Administration, Marketing, Communications, or related field required
• Bachelor's Degree, preferred
• to 3 years of experience in:
• Hotel sales
• Hospitality administration
• Sales support
• Customer service
• Event coordination
• Experience preparing proposals, contracts, reports, and correspondence.
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
• Strong Excel skills including spreadsheets, tracking logs, and reporting.
• CRM experience preferred (Salesforce, Delphi, CI/TY, or comparable sales software).
• Knowledge of hotel sales processes, group bookings, and catering/event coordination preferred.
• Ability to prepare and manage:
• Contracts
• Proposals
• RFP responses
• Banquet Event Orders (BEOs)
• Booking reports
• Fully bilingual (English and Spanish) required.
• Excellent verbal and written communication skills in both languages.
• Highly organized
• Customer-focused
• Comfortable working with multiple deadlines
• Detail-oriented
• Technology savvy
• Professional in appearance and communication

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.